Strategic VIP Account Success Manager

UltaHost; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary package

Work in a growing global company

Influence company-wide performance

Job summary

UltaHost seeks a Customer Success Manager in Kuala Lumpur to lead high-value account management and strengthen customer loyalty. The role focuses on managing VIP clients and optimizing customer journeys from onboarding to renewal.

Candidates should have over 4 years of experience in Customer Success roles with strong English communication skills. Competitive salary and influence over customer retention in a dynamic, global company.

Qualifications

• Minimum 4+ years of experience in Customer Success, Account Management, or similar roles.
• Fluent and confident English communication skills.
• Proven experience in customer retention and managing VIP accounts.

Responsibilities

• Lead high-value account management and strengthen customer retention.
• Manage customer journey from onboarding to renewal and upselling.
• Conduct regular business reviews and monitor service excellence.

Skills

Relationship management

Crisis resolution

Proactive communication

Analytical mindset

Customer retention

Interpersonal skills

Education

4+ years of experience in Customer Success or similar

Job description

UltaHost seeks a Customer Success Manager in Kuala Lumpur to lead high-value account management and strengthen customer loyalty. The role focuses on managing VIP clients and optimizing customer journeys from onboarding to renewal.

Candidates should have over 4 years of experience in Customer Success roles with strong English communication skills. Competitive salary and influence over customer retention in a dynamic, global company.