VIP Relationship Manager — Retention & Engagement

Triple Y Studio; Kuala Lumpur; On-site; MYR 72,000 - 108,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

EPF / SOCSO coverage

OT allowance

Medical leave & medical allowance

Annual leave & public holidays

LRT access

Salary increment opportunities

Job summary

Triple Y Studio in Kuala Lumpur is seeking a dedicated VIP Account Manager to nurture relationships with key clients and deliver personalised service across multiple channels. You will analyse client preferences, coordinate with internal teams, and implement retention programs to maximise satisfaction and engagement, while handling enquiries and resolving issues professionally.

The role requires strong communication, a proactive mindset, and the ability to manage multiple accounts independently,

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Marketing, Hospitality, Customer Service or a related field.
• Minimum 2 years relevant experience in VIP account management or customer service.
• Strong communication and interpersonal skills.
• Proactive, customer-oriented with ability to build long-term relationships.

Responsibilities

• Manage and maintain strong relationships with assigned VIP customers.
• Provide personalised account management and timely assistance to VIP customers through various channels.
• Understand VIP customer preferences, behaviours and needs to deliver tailored services and engagement.
• Develop and implement customer retention, reactivation and engagement strategies.
• Monitor customer activity, satisfaction and account performance.
• Coordinate with internal teams, including Customer Support, Marketing, VIP Operations, to resolve customer enquiries and ensure smooth service delivery.
• Handle customer complaints and enquiries professionally and efficiently.
• Monitor VIP account performance and prepare regular reports for management.
• Ensure all customer engagement activities comply with company policies, responsible gaming requirements and applicable regulations.

Skills

VIP account management

Customer relationship management

Communication skills

Negotiation skills

Problem-solving

Independent working

Multi-account management

Education

Diploma or Bachelor's Degree in Business Administration, Marketing, Hospitality, Customer Service or related field

Job description

Triple Y Studio in Kuala Lumpur is seeking a dedicated VIP Account Manager to nurture relationships with key clients and deliver personalised service across multiple channels. You will analyse client preferences, coordinate with internal teams, and implement retention programs to maximise satisfaction and engagement, while handling enquiries and resolving issues professionally.

The role requires strong communication, a proactive mindset, and the ability to manage multiple accounts independently,