Vietnamese Content Moderator & Quality Reviewer

Aisling Group; Kuala Lumpur; On-site; MYR 39,060 - 55,800; Full time

Job summary

A digital content management firm in Kuala Lumpur is seeking a Content Reviewer fluent in Vietnamese and English. The candidate will be responsible for improving user experience online, managing digital content, and responding to inquiries promptly. Ideal applicants should possess call center experience, passion for user support, and flexibility to work on weekends and holidays. This role offers an opportunity to enhance skills in a dynamic environment.

Qualifications

• Experience in call centers is encouraged.
• Ability to work on holidays and weekends in rotational shifts.
• Quick learner and adaptable to new processes.

Responsibilities

• Create a positive environment and improve user experience online.
• Manage and safeguard content on digital platforms.
• Respond to user inquiries with speed and accuracy.

Skills

Vietnamese language proficiency

English language proficiency

Customer service

Adaptability

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Content Reviewer - Vietnamese

JobDescriptions:

• Workingtowards creating a positive environment and improve user experience online.
• Managingand safeguarding content effectively on digital platforms.
• Respondingto user inquiries with high quality, speed, empathy, and accuracy.
• Understandingand remaining up-to-date with client policies and guidelines.
• Resolvinginquires according to defined policies and procedures.
• Fulfillingbase productivity and quality requirements.

JobRequirements:

• Experience in call centers are encouraged to apply.
• Abilityto work on holidays and weekends, including rotational shifts as scheduled. 5 days work, 2 days off.
• Ableto speak and read Vietnamese and English (native speakers are highlypreferred).
• Passionfor ensuring a world class user support experience.
• Quicklearner and adaptable to learn new processes, concepts and skills.