Digital Data Reviewer

5G-Starlink Pte.; Malacca City; On-site; MYR 28,000 - 45,000; Full time

Job summary

5G-Starlink Pte. in Malacca City, Malaysia, is hiring a Customer Support Agent to help improve user experience online and respond to inquiries with quality, speed, empathy, and accuracy.

The role welcomes fresh graduates up to 6 months of call center experience. You should be able to speak Indonesian and English, work weekends/holidays, and quickly learn new processes while upholding client policies.

Qualifications

• Fresh Graduate to 6 months of experience in calls center encouraged to apply.
• Able to speak and read Indonesian and English.
• Willingness to work holidays and weekends with rotational shifts.

Responsibilities

• Working toward creating a positive environment and improve user experience online.
• Managing and safeguarding content effectively on digital platforms.
• Respond to user inquiries with high quality, speed, empathy, and accuracy.
• Understand and remain up-to-date with client policies and guidelines
• Resolve inquiries according to defined policies and procedures.
• Fulfill base productivity and quality requirements.

Skills

Indonesian

English

Job description

• Working toward creating a positive environment and improve user experience online.
• Managing and safeguarding content effectively on digital platforms.
• Respond to user inquiries with high quality, speed, empathy, and accuracy.
• Understand and remain up-to-date with client policies and guidelines
• Resolve inquires according to defined policies and procedures.
• Fulfill base productivity and quality requirements.
• Fresh Graduate to 6 months of experience in calls center are encouraged to apply.
• Ability to work on holidays and weekends, including rotational shifts as directed by their team.
• Able to speak and read Indonesian and English.
• Passion for ensuring a world class user support experience.
• Quick learner and adaptable to learn new processes, concepts and skills.