Vendor CRM & Engagement Manager

foodpanda Malaysia Sdn Bhd (Corporate Office); Kuala Lumpur; Remote; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Corporate Allowance

Lifestyle Allowance

Job summary

foodpanda Malaysia Sdn Bhd is seeking a Vendor Communication & CRM Manager to design and execute CRM communications for sellers across Pandora's 15 markets. You will own vendor lifecycle campaigns, create engaging content for email and in-app notifications, and drive omnichannel initiatives to foster vendor autonomy and engagement.

You will manage cross-functional projects with Product, Operations, and Vendor Support teams, and use data analytics to refine strategies and outcomes across markets

Qualifications

• 4+ years of experience in project management and running effective CRM campaigns.
• Having prior experience with CRM tools (e.g., Salesforce, Braze, Insider) is a plus.
• Entrepreneurial mindset — comfortable owning initiatives end-to-end, with the proactivity and resourcefulness to drive execution independently.
• Excellent written and oral communication skills.
• Strong collaboration skills to work with cross-functional teams.
• Experience with, or openness to, leveraging AI in CRM to rethink how we execute.
• Comfortable with data and analytics.

Responsibilities

• Own CRM strategy for Restaurant and Shop partners across the full partner lifecycle (Incubation, Growth, At-Risk, Dormant, Top Performers).
• Define the channel, timing, and segmentation approach that governs how and when partners are reached across each market.
• Develop engaging content and adapt it across channels e.g., email, in-app notifications.
• Execute and launch omnichannel campaigns that enhance vendor experience and drive engagement.
• Own and drive strategic projects — regional or local — coordinating campaigns for subscription upsells, promotional partnerships, training programs, seasonal readiness, and more.
• Partner with Product, Operations, and Vendor Support teams to align comms strategy with business goals.
• Track and analyse engagement metrics and business outcomes across campaigns; feed insights back into strategy, content, and targeting.

Job description

foodpanda Malaysia Sdn Bhd is seeking a Vendor Communication & CRM Manager to design and execute CRM communications for sellers across Pandora's 15 markets. You will own vendor lifecycle campaigns, create engaging content for email and in-app notifications, and drive omnichannel initiatives to foster vendor autonomy and engagement.

You will manage cross-functional projects with Product, Operations, and Vendor Support teams, and use data analytics to refine strategies and outcomes across markets