Vehicle Service Advisor - Launching at Seremban 2

Tiger Shoji Sdn Bhd; Seremban; On-site; MYR 33,000 - 47,000; Full time

Job summary

Tiger Shoji Sdn Bhd invites applications for a Service Advisor at our new Seremban 2 branch. You will welcome customers, gather service requirements and coordinate with technicians to deliver quality automotive solutions.

Join a growing team supported by our Japan-based partner Matsushima Holdings, with a focus on world-class service and customer satisfaction. This role offers an opportunity to contribute from the ground up.

Qualifications

• Minimum 2 years of experience in automotive service advisory or related field.
• Basic automotive technical knowledge.
• Good communication and customer service skills.
• Ability to communicate effectively with customers and technicians.
• Good organizational skills and ability to handle multiple tasks.
• Positive attitude, teamwork and willingness to learn.

Responsibilities

• Welcome customers and understand their vehicle service and repair requirements.
• Coordinate with technicians to identify vehicle issues and recommend solutions.
• Prepare and explain repair quotations, obtaining customer approval before proceeding.
• Monitor workshop progress and ensure jobs are completed within agreed timelines.
• Keep customers informed about repair progress and expected completion times.
• Handle customer enquiries and complaints professionally.
• Maintain accurate service records and follow up with customers after delivery.
• Work with the workshop team to improve customer satisfaction and efficiency.

Skills

Customer service

Communication

Teamwork

Multitasking

Basic computer skills

Job description

Tiger Shoji Sdn Bhd invites applications for a Service Advisor at our new Seremban 2 branch. You will welcome customers, gather service requirements and coordinate with technicians to deliver quality automotive solutions.

Join a growing team supported by our Japan-based partner Matsushima Holdings, with a focus on world-class service and customer satisfaction. This role offers an opportunity to contribute from the ground up.