Vehicle Claim Advisor

DK Motor; Perak; On-site; MYR 33,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking a front-liner to handle appointment and walk-in customers and deliver high level customer service by attending to their needs and queries while monitoring the progress of works on customers' vehicles.

You will attend to customers, provide technical information and sound advice, issue job orders, check progress in the body & paint workshop, and conduct final inspection before releasing cars to customers at the promised time.

Qualifications

• Attend to customers and provide technical information and sound advice and identify customers' needs and technical problems
• Issue job orders, check on progress of repair works in the body & paint workshop, update of job control board and conduct final inspection prior to releasing the cars to the customers at the promised time
• Prepare estimation cost on repair works and allocated labor charges and ensure correct parts charges for final billing and be responsible for prompt collection of cash payments from customers
• Promote other service and parts package / campaign so as to achieve set targets and follow-up on spare parts back order
• Liaise with insurance companies, customers and sub-let contractors for sublet works, accident repairs and ensure all charges are accounted for and charge out to customers accordingly and that the profit margin is attained
• Prepare workshop daily sales / collection reports, technical reports and update of the customers' data-base as required
• Responsible for after-service follow-up, survey with customers for degree of satisfaction and inform the customers the date of the next scheduled maintenance and inspection
• Carry out any duties and job functions as instructed by the Company or person acting on behalf of the Company
• Maintain good housekeeping and up-keep of the work place according to the standards set

Responsibilities

• Attend to customers and provide technical information and sound advice and identify customers' needs and technical problems
• Issue job orders, check on progress of repair works in the body & paint workshop, update of job control board and conduct final inspection prior to releasing the cars to the customers at the promised time
• Prepare estimation cost on repair works and allocated labor charges and ensure correct parts charges for final billing and be responsible for prompt collection of cash payments from customers
• Promote other service and parts package / campaign so as to achieve set targets and follow-up on spare parts back order
• Liaise with insurance companies, customers and sub-let contractors for sublet works, accident repairs and ensure all charges are accounted for and charge out to customers accordingly and that the profit margin is attained
• Prepare workshop daily sales / collection reports, technical reports and update of the customers' data-base as required
• Responsible for after-service follow-up, survey with customers for degree of satisfaction and inform the customers the date of the next scheduled maintenance and inspection
• Carry out any duties and job functions as instructed by the Company or person acting on behalf of the Company
• Maintain good housekeeping and up-keep of the work place according to the standards set

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible to act as front-liner in handling of appointment and walk-in customers and to provide high level of customer service to the customers by attending to their needs and queries and to monitor the progress of works done on customer's vehicles.

Key responsibilities

• Attend to customers and provide technical information and sound advice and identify customers' needs and technical problems
• Issue job orders, check on progress of repair works in the body & paint workshop, update of job control board and conduct final inspection prior to releasing the cars to the customers at the promised time
• Prepare estimation cost on repair works and allocated labor charges and ensure correct parts charges for final billing and be responsible for prompt collection of cash payments from customers
• Promote other service and parts package / campaign so as to achieve set targets and follow-up on spare parts back order
• Liaise with insurance companies, customers and sub-let contractors for sublet works, accident repairs and ensure all charges are accounted for and charge out to customers accordingly and that the profit margin is attained
• Prepare workshop daily sales / collection reports, technical reports and update of the customers' data-base as required
• Responsible for after-service follow-up, survey with customers for degree of satisfaction and inform the customers the date of the next scheduled maintenance and inspection
• Carry out any duties and job functions as instructed by the Company or person acting on behalf of the Company
• Maintain good housekeeping and up-keep of the work place according to the standards set