Claim Advisor

EON Auto Mart Sdn Bhd; Shah Alam; On-site; MYR 40,000 - 60,000; Full time

Job summary

Jora Malaysia is seeking a roles-focused professional to handle accident and collision repair claims, liaise with customers, contractors, loss adjusters, and insurers, and ensure all documentation is in order. You will monitor workmanship quality, process service orders, and follow up on payments and repairs to maintain high customer satisfaction.

Responsibilities include parts coordination, VTRO releases, purchase orders, and post-service follow-ups to assure timely, excellent vehicle handovers.

Responsibilities

• Attending to accident and collision repair customers in processing their vehicle insurance claims & adherence to BCG's standard
• Maintain good working relationship with customers, in house contractors, loss adjuster and insurance companies
• Ensure quality workmanship is produced during delivering vehicle to customer
• Ensure all documents are in proper order with authorized signatory before submitting to Insurance company and Head Office.
• Generate service order, upload quotation, follow up and notify insurance company on the following days to get an authorization.
• Responsible in parts ordering and follow up with parts dept in ordering process (depend on damage condition)
• Release vehicle to contractor with vehicle temporary release order – VTRO (signed by both parties)
• Generate purchase orders to contractor within cost approved.
• To cross check and quality control check on all damage repaired.
• Make courtesy call after 3 days to check the condition of the vehicle.
• All document uploaded in system @ hardcopies sent to insurance company or HQ on payment processes.
• Follow up insurance company for payment within 60 days.
• Attend to customer’s enquiries, complaints, and look into their services and repair needs in a courteous and professional manner.
• Develop and maintain good relationship with customers.
• Achieve sales targets set by the management
• Customers Retention Programme
• Follow-up vehicle progress. Contact / liaise with customer on additional work/ estimate / and rescheduled of promised time where necessary.
• Ensure all vehicles and relevant documents are completed before time promised.
• Reconfirm all repairs requested by customers are completed and that vehicle is returned to customer in an excellent condition.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Attending to accident and collision repair customers in processing their vehicle insurance claims & adherence to BCG's standard
• Maintain good working relationship with customers, in house contractors, loss adjuster and insurance companies
• Ensure quality workman-ship is produced during delivering vehicle to customer
• Ensure all documents are in proper order with authorized signatory before submitting to Insurance company and Head Office.
• Generate service order, upload quotation, follow up and notify insurance company on the following days to get an authorization.
• Responsible in parts ordering and follow up with parts dept in ordering process (depend on damage condition)
• Release vehicle to contractor with vehicle temporary release order – VTRO (signed by both parties)
• Generate purchase orders to contractor within cost approved.
• To cross check and quality control check on all damage repaired.
• Make courtesy call after 3 days to check the condition of the vehicle.
• All document uploaded in system @ hardcopies sent to insurance company or HQ on payment processes.
• Follow up insurance company for payment within 60 days.
• Attend to customer’s enquiries, complaints, and look into their services and repair needs in a courteous and professional manner.
• Develop and maintain good relationship with customers.
• Achieve sales targets set by the management
• Customers Retention Programme
• Follow-up vehicle progress. Contact / liaise with customer on additional work/ estimate / and rescheduled of promised time where necessary.
• Ensure all vehicles and relevant documents are completed before time promised.
• Reconfirm all repairs requested by customers are completed and that vehicle is returned to customer in an excellent condition.