ASSISTANT, QUALITY

KPJ Sri Manjung Specialist Hospital; Perak; On-site; MYR 52,000 - 72,000; Full time

Job summary

KPJ Sri Manjung Specialist Hospital in Malaysia seeks a dedicated IMS Document Controller to support Quality & Risk management across hospital services. You will maintain documentation, circulate new policies, recall obsolete documents, and ensure data confidentiality.

You will coordinate with Heads of Services and Unit Managers to review policies, assist audits, prepare reports and MOM, and support incident reporting and risk management activities.

Responsibilities

• Coordinate with hospital services to ensure timely review and submission of policies.
• Assist in maintaining readiness of IMS activities and audit evidence.
• Prepare incident reports, statistics, and risk data for management review.
• Support in audit processes, including internal and external audits, and provide admin support for MOM and reports.

Job description

• Liaise and coordinate with all Services in the Hospital to achieve quality standards.
• Perform IMS Document Controller (DC) responsibilities, including proper documentation, circulation of new documents, and recall of obsolete documents (internal and external).
• Assist in maintaining readiness of the hospital’s Integrated Management System (IMS) activities.
• Ensure proper archiving and retrieval of controlled documents and take charge of document control in the absence of the Head of Quality & Risk.
• Coordinate with Heads of Services (HOS) and Unit Managers (UM) to ensure timely review and submission of policy.
• Assist the Head of Quality & Risk in preparation of audit evidence files, checklists, and documentation for internal audits and IMS audits.
• Participate in internal and external audits, providing administrative and clerical support as required.
• Assist in the preparation of slides, reports, and minutes of meeting (MOM) for Quality & Risk Committee and related hospital meetings.
• Follow up with departments on action items arising from Quality & Risk meetings.
• Assist in coordinating incident reporting, follow-up with departments, and preparation of incident summaries for management review.
• Compile incident statistics and risk data.
• Involvement in Risk Management exercises, including Incident Reporting and Root Cause Analysis (RCA).
• Assist in training logistics, including venue arrangement, attendance tracking, and circulation of training materials.
• Assist in the preparation and submission of periodic reports to Management and HQ within required deadlines.
• Support activities related to compliance and integrity, including Anti-Bribery Management System (ABMS) training, awareness, and documentation.
• Assist in Business Continuity Management (BCM) documentation, exercises, and follow-ups.
• Ensure compliance to Baby Friendly Hospital Initiative (BFHI) policy and Patient Safety Goals.
• Ensure confidentiality and accuracy in handling quality, risk, and compliance data.
• Provide clerical and administrative support to the Head of Quality & Risk.
• Other Duties: Perform any other responsibilities as directed by the Head of Quality & Risk or hospital management.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.