Client Management, Analyst

AIA Shared Services; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

AIA Shared Services in Kuala Lumpur seeks a client-facing professional to manage relationships with assigned clients and intermediaries, driving sales and profitability. You will analyse claims data, propose cost-control measures and work with internal teams to enhance the customer experience.

The role requires a business degree, strong presentation and analytical skills, and a proactive, energetic, independent mindset to deliver results for Direct Clients.

Qualifications

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Strong presentation, planning, organization and analytical skills.
• Ability to handle customer complaints and requests with urgency and objectivity.
• Independent, energetic, proactive and performance driven.

Responsibilities

• Build and maintain professional relationships with clients and intermediaries to meet sales and profitability targets.
• Provide consultative recommendations through analysis of claims and utilization reports and suggest cost-management measures.
• Collaborate with internal stakeholders to optimize customer experience.
• Arrange and participate in internal and external client debriefs.
• Propose new products or initiatives for Direct Clients.
• Monitor seamless implementation including policy enrolment, briefing, helpdesk and issuance.

Skills

Presentation skills

Planning

Analytical skills

Client-facing

Team player

Proactive

Education

Bachelor’s degree in Business

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on.

About the Role

Responsible for the relationships with assigned clients.

Responsibilities

• Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
• Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
• Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
• Arrange and participate in internal and external client debrief.
• Act as “door-opener” to Segment management team.
• Responsible for proposing new product or initiatives for Direct Clients.
• To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup.
• Involve in projects or initiatives that will further grow the overall CS business.

Requirements

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Possess strong presentation, planning, organization and analytical skills.
• Ability to handle customer complaints and/ or requests with a sense of urgency and have the ability to be impartial and objective.
• Strong team player, adaptable and versatile in working style.
• Independent, energetic, passionate, proactive, performance driven.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

“Better” starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like. View our AIA LinkedIn page Bring your difference to AIA