UW Solutions Analyst, Consultant

aia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

AIA in Malaysia is seeking an Actuarial Business Analyst to support underwriting automation and system enhancement initiatives through business analysis, testing, and production support. The role partners with business and technology stakeholders to improve underwriting processes, Straight Through Processing (STP), and digital capabilities.

Ideal for professionals with experience in Business Analysis, System Support, Testing, and Underwriting Operations who bridge business and technology to

Qualifications

• Bachelor's degree in related discipline is required.
• 5-8 years of experience in Business Analysis, System Support, Testing, or Insurance System Implementation.
• Hands-on experience with UAT/SIT, production support, and underwriting systems.
• Knowledge of underwriting processes and insurance products, ideally Life Insurance or Takaful.

Responsibilities

• Support underwriting automation solutions and rules engines during development, testing and maintenance.
• Gather, analyse, and translate business requirements into functional specifications and system solutions.
• Drive system improvements for STP, electronic submission platforms, and underwriting applications.
• Prepare and execute test scenarios, coordinate issue resolution, and perform post-deployment validation.
• Collaborate with business users, IT teams, and vendors on implementations and enhancements.

Skills

Business Analysis

System Support

Testing

Underwriting Operations

Education

Bachelor's Degree in Medical Science

Tools

JIRA

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.

If that interests you, read on.

About the Role

Responsible for supporting underwriting automation and system enhancement initiatives through business analysis, testing, and production support. Partner with business and technology stakeholders to improve underwriting processes, Straight Through Processing (STP), and digital capabilities.

This role is ideal for professionals with experience in Business Analysis, System Support, Testing, and Underwriting Operations who enjoy bridging business and technology to deliver better customer and operational outcomes.

Key Responsibilities

• Support the development, enhancement, testing (UAT/SIT), and maintenance of underwriting automation solutions and rules engines.
• Gather, analyse, and translate business requirements into functional specifications and system solutions.
• Drive system improvement initiatives for Straight Through Processing (STP), electronic submission platforms, and underwriting applications.
• Prepare and execute test scenarios, coordinate issue resolution, and perform post-deployment validation.
• Conduct impact analysis, defect investigation, and production support for underwriting systems.
• Support underwriting audit activities and ensure compliance with operational and regulatory requirements.
• Collaborate with business users, IT teams, and vendors on system implementation, enhancements, and transformation initiatives.

Minimum Job Requirements

• Bachelor's Degree in Medical Science, Life Sciences, Insurance, Information Systems, Business, or a related discipline.
• Minimum 5-8 years of experience in Business Analysis, System Support, Testing, or Insurance System Implementation.
• Hands-on experience supporting system development, enhancement, UAT/SIT, and production support.
• Knowledge of underwriting processes and insurance products, preferably within Life Insurance or Takaful.
• Strong analytical and problem-solving skills with experience in requirements gathering and impact analysis.
• Experience managing stakeholders and investigating system issues and defects.
• Familiarity with Agile methodologies and tools such as JIRA or equivalent.
• Strong communication, coordination, and documentation skills.
• Experience with underwriting rules engines, underwriting automation platforms, or digital underwriting solutions will be an added advantage.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.