Business Analyst, Specialist

AIA Hong Kong and Macau; Kampung Cendana; On-site; MYR 90,000 - 150,000; Full time

Job summary

AIA invites applications for a Business Analyst within its Operations Division in Malaysia. You will lead the facilitation and documentation of clear user requirements, manage UAT for system enhancements, and coordinate with IT and business stakeholders to ensure successful delivery of projects, products, and incidents.

You will develop test strategies, plan resources, and oversee post‑deployment verification while maintaining accurate effort estimates.

Qualifications

• University Degree in any discipline or holder of professional certificate such as FLMI, AAII, AMII or its equivalent
• With strong sense of teamwork
• Ability to analyze and document complex business processes
• Ability to think analytically and should be a problem solver
• Possess high level of drive and initiative
• Highly mobile, fast learner and able to conduct training
• Good understanding on Project Management fundamentals & governance
• Minimum 3 to 5 years of relevant working experience in business analysis, operations, project management, or system enhancement initiatives

Responsibilities

• Facilitate and document clear user requirements and oversee UAT for projects, products, and incidents.
• Develop test strategy, plan, criteria, and coordinate UAT resources and post-deployment verification.
• Ensure accurate effort estimation and timely updates of work in scheduling tools, with weekly progress reporting.
• Engage with external and internal stakeholders to ensure on‑time, on‑budget, on‑scope delivery and manage change requests

Skills

Teamwork

Analytical thinking

Problem solving

Drive & initiative

Training capability

Project management fundamentals

Stakeholder management

Education

University degree

Professional certificates (FLMI, AAII, AMII)

Tools

eResource Scheduler

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on.

About the Role

To deliver all activities related to the facilitation, documentation of clear and accurate user requirements, and management of User Acceptance Testing (UAT) for system enhancements, projects, new products, and production incidents within the Operations Division.

Roles and Responsibilities

• 1. User Requirements Review project/new product specification/enhancement/production incident request. Facilitate the necessary discussions with relevant stakeholders to clearly identify and articulate the business outcomes needed for the project/new product specification/enhancement/production incident request. To be constantly in‑tune with business goals, objectives and strategies of the organization and to use that knowledge to help ensure the business outcomes are aligned with broader organizational picture. To maintain a deep awareness on how business process works, to enable effective impact analysis of the changes requested on existing business processes. Where possible, provide options or possible solutions from a technology and process perspective, to meet these business outcomes. Identify processes related dependencies, and highlight processes improvements where needed, to facilitate these changes. To actively participate in impact analysis from a system perspective, identifying dependencies in peripheral systems, modules, etc. To clearly articulate and document the agreed business outcomes, and business solutions into a User Requirements Documents, and to facilitate and obtain sign off from relevant parties. Participate and provide input into design reviews and walk‑throughs to communicate system designs and validate proposed solution Prepare and finalize Requirement Traceability Matrix (RTM) to sync up with Business Requirements, Functional Specifications Document and Test Plan with input/participation from Business Subject Matter Expert, IT Developer, System Analyst and Test Manager.
• 2. UAT Management & Post Deployment Support Develop test strategy, plan, criteria, and expected results; aligning Test Plan with UR, FSD, and/or system impact (regression testing). Review and plan resources such as provide estimation on man‑days required base on total test cases, test scopes, complexity of test cases, determine total testers required and work with Tester Resource Manager for resource allocation for UAT. Ensure all project parties are aligned on the project plan by reviewing the Test Plan with Business SME, Business Tester, System Support Tester, IT System Analyst, and facilitate sign off. Ensure necessary system access are granted to testers for UAT so that testers are able to carry out UAT assignments within project timeline. Ensure availability of test environment and thereby test scope can be completed within project time frame. Monitor the progress of test case execution, pass rates, while coordinating defect fixes with IT System Analyst. Follow up and manage UAT defects/ errors reported in identified Defect Management Tool in a timely manner. Approve the UAT upon the sign‑off of UAT results by testers. Coordinate Post Deployment verification with Production users.
• 3. Daily Responsibilities Ensure accurate effort estimation for tasks / project work and timely updating of actual time spent for all work in eResource Scheduler. Weekly report to supervisor on works progress and issues. Ensure issues are tracked and resolved in a timely manner. Consolidate gaps identified during UAT for follow up in a master list. Provide guidance and develop junior business analysts to enhance Business Analyst competency. Perform other job functions and ad‑hoc tasks assigned by supervisor in order to meet operational and/or other requirements.
• 4. External interaction and management of stakeholders: Demand & Supply Team To ensure accurate inputs on resource availability to the D&S team; to enable meaningful discussions on task / project scheduling APO / Product Team / Other stakeholders Ensuring quality and timely delivery of the User Requirements for all system enhancements / projects / new products / production incidents, focusing on “On‑Time, On‑Budget, On‑Scope Ensure accurate assessments on required effort for tasks /projects, advising & securing on resource required on test execution, to enable projects to be delivered ‘on‑time, on‑budget, on‑scope’ Actively identify and highlight risks and issues related to the tasks, and to actively contribute in identification of solutions and mitigating steps. IT / Business Stakeholder Prepare accurate and detailed Change Request, User Requirements and walkthrough with System Analyst & Business Subject Matter Expert and perform any revisions as necessary Facilitates necessary discussions to identify viable solutions to the business problem, factoring in the outcomes of the impact analysis Work with System Analyst & IT Business Analyst to identify test scope, scenarios and total test cases Ensure clarity and deep understanding of the new product/enhancement background/features, UR, FSD & System Design, to enable a robust and comprehensive Test Plan to be created Business Stakeholders Perform impact analysis and work with relevant stakeholder to make a decision Agreed test scenarios / situations where Business Users (as Tester) will assist in test execution Communicate effectively or provide training to keep relevant stakeholders and business users of latest system enhancement/changes or issues.

Minimum Job Requirements

• University Degree in any discipline or holder of professional certificate such as FLMI, AAII, AMII or its equivalent
• With strong sense of teamwork
• Ability to analyze and document complex business processes
• Ability to think analytically and should be a problem solver
• Possess high level of drive and initiative
• Highly mobile, fast learner and able to conduct training
• Good understanding on Project Management fundamentals & governance
• Minimum 3 to 5 years of relevant working experience in business analysis, operations, project management, or system enhancement initiatives

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up‑to‑date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA