US AR Collections Specialist — Cash Flow Optimizer

4050 Entegris Malaysia SDN Bhd; Bayan Lepas; On-site; MYR 67,000 - 112,000; Full time

Job summary

Entegris Malaysia SDN Bhd in Penang is seeking a Specialist, Shared Service - AR to manage accounts receivable for US customers. You will monitor overdue invoices, contact customers, and ensure timely payments.

The role requires strong communication, negotiation, and problem-solving skills, with proficiency in Excel and ERP systems. You will contribute to cash flow improvements while maintaining solid customer relationships.

Qualifications

• Proven experience in Collections or Accounts Receivable, preferably supporting US customers.
• Strong verbal and written communication skills.
• Excellent negotiation, problem-solving and dispute resolution abilities.
• Ability to work independently and meet deadlines.

Responsibilities

• Proactively monitor and manage assigned customer accounts to ensure timely payment of invoices.
• Serve as the primary contact for collection inquiries and follow up on overdue payments via phone and email.
• Maintain accurate records of collection activities and outcomes.
• Investigate and resolve billing discrepancies, payment disputes, and unapplied cash.
• Prepare reports on aging, DSO, cash collections, and high-risk accounts.
• Perform customer account reconciliations and resolve issues promptly.
• Identify delinquent or high-risk accounts and escalate per policy.
• Ensure activities comply with US regulations, company policies, and controls.
• Build positive customer relationships while achieving collection targets.
• Participate in month-end activities, audits, process improvements, and ad hoc projects.

Skills

Collections / AR experience

Verbal and written communication

Negotiation

Problem-solving

Dispute resolution

Independent work ethic

Tools

Microsoft Excel

ERP systems

Job description

Entegris Malaysia SDN Bhd in Penang is seeking a Specialist, Shared Service - AR to manage accounts receivable for US customers. You will monitor overdue invoices, contact customers, and ensure timely payments.

The role requires strong communication, negotiation, and problem-solving skills, with proficiency in Excel and ERP systems. You will contribute to cash flow improvements while maintaining solid customer relationships.