Assistant Customer Service Specialist (Mandarin speaker)

TDCX; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical, insurance, and

World-class workspaces

Coaching and mentoring

Flexible working arrangements

Learning and development plans

Global company with awards

Job summary

TDCX is seeking motivated individuals to deliver exceptional customer support across multiple channels in a fast-paced, global BPO environment. You will identify customer needs, research issues, and provide effective solutions while maintaining high satisfaction standards.

The role emphasizes clear communication, empathy, and the ability to handle multiple systems. Fresh graduates are welcome, with training and development opportunities in a supportive team.

Qualifications

• Must possess at least a Diploma or higher qualification.
• Strong time management skills and ability to meet deadlines.
• Effective listening and empathy when interacting with customers.
• Excellent verbal and written communication in English and Mandarin.
• Comfortable working with computers and multiple systems.

Responsibilities

• Provide excellent support to customers via all relevant channels.
• Identify customers’ needs, clarify information, and research issues to provide solutions.
• Aim for first contact resolution and appropriate follow-up with service partners.
• Give feedback to improve tools, processes and guidelines.
• Maintain customer satisfaction with proper procedures and care.
• Build sustainable relationships and go the extra mile for customers.

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provision of an excellent support experience to customers via all relevant communication channels
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesses strong time management skills and motivated to exceed expectations
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and Mandarin is mandatory.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.