Verified Operations Specialist (KYC)

TDCX Malaysia; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Medical allowance

Dental

Vision

Bonuses/Commission

Job summary

TDCX Malaysia is hiring to evaluate high volumes of data points against evolving standards while handling fast-moving projects with tight turnarounds. The role requires strong documentation of investigations, structured feedback, and a collaborative mindset.

The successful candidate will adapt to varying shifts, maintain confidentiality, and contribute to continual improvement of the Quality Management System.

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, in any field.
• Preferably 2 years of work experience in the related field is ideal for this position. Fresh graduates are encouraged to apply.
• Ability to work with a flexible schedule and on shifts.
• Ability to work under pressure and adapt quickly to adverse situations.
• Self-directed, but also great at collaborating.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Responsibilities

• Evaluate high volumes of data points, running them against an evolving checklist of standards.
• Take on new projects with fast-moving targets and tight turnaround times on a regular and repeated basis.
• Provide structured feedback and recommendations for process improvement on an ongoing basis.
• Maintain high levels of confidentiality while performing investigations.
• Demonstrate the ability to comprehensively document investigations.
• Demonstrate great judgement and be open to sharing what you know with others.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Skills

Attention to detail

Communication skills

Adaptability

Team collaboration

Judgement under ambiguity

Education

Bachelor's degree or equivalent

Diploma or higher

Job description

Evaluate high volumes of data points, running them against an evolving checklist of standards.

Take on new projects with fast-moving targets and tight turnaround times on a regular and repeated basis.

Provide structured feedback and recommendations for process improvement on an ongoing basis.

Maintain high levels of confidentiality while performing investigations.

Demonstrate the ability to comprehensively document investigations.

Demonstrate great judgement and be open to sharing what you know with others.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Requirements :

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, in any field.

Preferably, 2 years of work experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.

Ability to work with a flexible schedule and on shifts.

Ability to work under pressure and adapt quickly to adverse situations.

Self-directed, but also great at collaborating.

Ability to make well-reasoned judgements quickly and effectively navigate ambiguity.

Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

• Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le