Upscale Restaurant Manager — Elevate Guest Experiences

Petaling Jaya Marriott Hotel; Petaling Jaya; On-site; MYR 90,000 - 120,000; Full time

Job summary

Petaling Jaya Marriott Hotel is seeking a Restaurant Manager to oversee daily restaurant operations on-site in Petaling Jaya. You will manage staff schedules, supervise service quality, coordinate with the culinary team, and implement procedures aligned with brand guidelines to enhance guest experiences and revenue.

The role requires leadership, strong customer service focus, and experience in hiring, training, and supervising restaurant staff, with flexibility to work evenings, weekends, and

Qualifications

• Experience focused on guest satisfaction and service quality.
• Strong communication with guests, team members and hotel departments.
• Experience hiring, training and supervising restaurant staff.
• Knowledge of Food & Beverage operations, menu understanding and service standards.
• Prior management experience in full-service or upscale hospitality.
• Ability to work flexible hours including evenings, weekends and holidays.
• Hands-on leadership with strong organizational skills and attention to detail.
• Diploma or degree in hospitality preferred, or equivalent practical experience.

Responsibilities

• Oversee daily restaurant operations and supervise staff schedules.
• Monitor service quality and guest experiences, addressing issues promptly.
• Coordinate with culinary team to ensure standards and procedures.
• Lead hiring, training and development for restaurant staff.
• Ensure health, safety and cost-control procedures are followed.
• Respond to guest feedback and drive continuous improvement in guest satisfaction.

Skills

Customer service

Communication

Staff supervision

F&B operations

Leadership

Flexible hours

Problem solving

Education

Diploma in Hospitality

Hospitality degree

Job description

Petaling Jaya Marriott Hotel is seeking a Restaurant Manager to oversee daily restaurant operations on-site in Petaling Jaya. You will manage staff schedules, supervise service quality, coordinate with the culinary team, and implement procedures aligned with brand guidelines to enhance guest experiences and revenue.

The role requires leadership, strong customer service focus, and experience in hiring, training, and supervising restaurant staff, with flexibility to work evenings, weekends, and