Restaurant Manager

Petaling Jaya Marriott Hotel; Petaling Jaya; Sur place; MYR 90 000 - 120 000; Plein temps

Résumé du poste

Petaling Jaya Marriott Hotel is seeking a Restaurant Manager to oversee daily restaurant operations on-site in Petaling Jaya. You will manage staff schedules, supervise service quality, coordinate with the culinary team, and implement procedures aligned with brand guidelines to enhance guest experiences and revenue.

The role requires leadership, strong customer service focus, and experience in hiring, training, and supervising restaurant staff, with flexibility to work evenings, weekends, and

Qualifications

• Experience focused on guest satisfaction and service quality.
• Strong communication with guests, team members and hotel departments.
• Experience hiring, training and supervising restaurant staff.
• Knowledge of Food & Beverage operations, menu understanding and service standards.
• Prior management experience in full-service or upscale hospitality.
• Ability to work flexible hours including evenings, weekends and holidays.
• Hands-on leadership with strong organizational skills and attention to detail.
• Diploma or degree in hospitality preferred, or equivalent practical experience.

Responsabilités

• Oversee daily restaurant operations and supervise staff schedules.
• Monitor service quality and guest experiences, addressing issues promptly.
• Coordinate with culinary team to ensure standards and procedures.
• Lead hiring, training and development for restaurant staff.
• Ensure health, safety and cost-control procedures are followed.
• Respond to guest feedback and drive continuous improvement in guest satisfaction.

Connaissances

Customer service

Communication

Staff supervision

F&B operations

Leadership

Flexible hours

Problem solving

Formation

Diploma in Hospitality

Hospitality degree

Description du poste

Company Description

Petaling Jaya Marriott Hotel is part of the globally recognized Marriott brand, committed to delivering “Wonderful Hospitality. Always.” to every guest. The hotel focuses on providing exceptional service, memorable dining experiences, and a welcoming atmosphere for travelers and local guests alike. Team members are encouraged to uphold high standards of professionalism, care, and integrity in all interactions. Working at Petaling Jaya Marriott Hotel offers opportunities for growth within a supportive and dynamic hospitality environment.

Role Description

The Restaurant Manager is a full-time, on-site role based at Petaling Jaya Marriott Hotel in Petaling Jaya. This role is responsible for overseeing daily restaurant operations, including managing staff schedules, supervising service quality, and ensuring smooth guest experiences. The Restaurant Manager monitors food and beverage standards, coordinates with the culinary team, and implements service procedures that align with brand guidelines. They handle guest feedback, address service issues, and work to continuously improve customer satisfaction and revenue performance. The role also includes supporting hiring and training initiatives, maintaining compliance with health and safety regulations, and managing inventory and cost controls.

Qualifications

• Strong focus on Customer Satisfaction and Customer Service, with the ability to create positive guest experiences and resolve issues promptly.
• Effective Communication skills for interacting with guests, team members, and cross-functional hotel departments.
• Experience in Hiring, training, and supervising restaurant staff, fostering an inclusive and collaborative work environment.
• Knowledge of Food & Beverage operations, including menu understanding, quality control, and service standards.
• Previous experience in restaurant or hotel management, preferably in a full-service or upscale environment.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by restaurant operations.
• Strong organizational and problem-solving skills, with attention to detail and a hands-on leadership approach.
• Relevant diploma or degree in hospitality management or a related field is preferred, or equivalent practical experience.