UGC Creator Support & Community Coordinator

Teleperformance; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

Teleperformance in Kuala Lumpur is seeking a Creator Support Specialist to provide high-quality assistance to Creators within a gaming and UGC ecosystem. The role involves managing inquiries, gathering feedback, coordinating content creation tasks, and ensuring a smooth operational experience for the community.

The candidate should have strong communication skills, project coordination experience, and familiarity with UGC platforms, with a focus on maintaining a positive community through

Qualifications

• Fluent in English (B2 or higher) for verbal and written communication.
• Strong interpersonal and problem-solving abilities.
• Experience managing Discord groups or similar online communities.
• Ability to work independently and as part of a team.

Responsibilities

• Creator Support & Community Engagement: respond to Creator inquiries using FAQs and references.
• Communicate via channels including Q&A sessions and documentation.
• Gather and document Creator feedback to improve the support program.
• Manage online communities (Discord) and foster a positive environment.
• Project Coordination & Task Management: assign game development tasks based on schedules and clarify requirements.

Skills

English proficiency

Interpersonal skills

Community management (Discord)

Teamwork & independence

Job description

Teleperformance in Kuala Lumpur is seeking a Creator Support Specialist to provide high-quality assistance to Creators within a gaming and UGC ecosystem. The role involves managing inquiries, gathering feedback, coordinating content creation tasks, and ensuring a smooth operational experience for the community.

The candidate should have strong communication skills, project coordination experience, and familiarity with UGC platforms, with a focus on maintaining a positive community through