Travel Tech Implementation Specialist — Flexible

FCM Travel Asia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

FCM Travel Asia is seeking a Technical Implementation Specialist to support onboarding and change initiatives by configuring platforms, testing, and technical setup across FCM solutions. Working closely with Implementation Managers, you will ensure designs are accurately configured, validated through testing, and ready for go-live across markets.

This role rewards detail‑oriented problem solvers who collaborate across teams to maintain quality configuration records, streamline processes, and

Qualifications

• 1–3 years’ experience in implementation support, technical configuration, or travel technology roles.
• Hands‑on experience configuring online booking tools, client portals, workflows, or similar platforms.
• Understanding of implementation lifecycle stages (configuration, testing, go‑live).
• Strong analytical and troubleshooting skills with high attention to detail.

Responsibilities

• Configure FCM platforms, online booking tools, workflows, profiles, policies, and integrations in line with solution design and project requirements.
• Execute structured testing activities including functional testing, UAT support, defect tracking, and validation of configuration dependencies.
• Support onboarding and customer enhancement projects by preparing technical setup, documentation, and readiness checks.
• Troubleshoot configuration issues and coordinate with Support, Product, or external vendors where required.
• Maintain clear configuration documentation, testing records, and reusable templates to support consistent delivery standards.
• Assist with post‑go‑live stabilisation activities and ensure structured configuration handover to Support teams.
• Identify opportunities for automation, standardisation, and efficiency improvements within implementation processes.

Skills

Configuration

Testing

Troubleshooting

Documentation

Project coordination

Analytical thinking

Tools

SAP Concur

Amadeus Cytric

Deem

Job description

FCM Travel Asia is seeking a Technical Implementation Specialist to support onboarding and change initiatives by configuring platforms, testing, and technical setup across FCM solutions. Working closely with Implementation Managers, you will ensure designs are accurately configured, validated through testing, and ready for go-live across markets.

This role rewards detail‑oriented problem solvers who collaborate across teams to maintain quality configuration records, streamline processes, and