Technical Implementation Specialist: Onboarding & Go-Live

Flight Centre Travel Group; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Flight Centre Travel Group (FCM) is seeking a Technical Implementation Specialist who thrives on configuring platforms, testing rigorously, and delivering accurate setup for go-lives.

You will work with Implementation Managers to ensure designs are configured correctly, validated through testing, and ready for operational use across markets.

Join our people-centric tech team to drive quality, documentation, and reusable templates while exploring automation and delivery improvements.

Qualifications

• 1–3 years’ experience in implementation support, technical configuration, application support, or travel technology roles
• Hands‑on experience configuring online booking tools, client portals, workflows, or similar platforms
• Understanding of implementation lifecycle stages (configuration, testing, go‑live)
• Strong analytical and troubleshooting skills with high attention to detail
• Experience working with ticketing, project management, or documentation tools
• Exposure to platforms such as SAP Concur, Amadeus Cytric, Deem, or other proprietary travel platforms is advantageous
• Familiarity with integrations, data flows, or supporting regional/multi‑market rollouts is a plus
• Interest in automation, process improvement, and driving delivery efficiency
• Structured, organised, and able to manage multiple workstreams in a fast‑paced environment
• Strong ownership mindset with clear communication skills and a collaborative approach

Responsibilities

• Configure FCM platforms, online booking tools, workflows, profiles, policies, and integrations in line with solution design and project requirements
• Execute structured testing activities including functional testing, UAT support, defect tracking, and validation of configuration dependencies
• Support onboarding and customer enhancement projects by preparing technical setup, documentation, and readiness checks
• Troubleshoot configuration issues and coordinate with Support, Product, or external vendors where required
• Maintain clear configuration documentation, testing records, and reusable templates to support consistent delivery standards
• Assist with post-go-live stabilisation activities and ensure structured configuration handover to Support teams
• Identify opportunities for automation, standardisation, and efficiency improvements within implementation processes

Skills

Analytical skills

Troubleshooting

Communication

Multitasking

Collaboration

Structured approach

Tools

SAP Concur

Amadeus Cytric

Deem

Job description

Flight Centre Travel Group (FCM) is seeking a Technical Implementation Specialist who thrives on configuring platforms, testing rigorously, and delivering accurate setup for go-lives.

You will work with Implementation Managers to ensure designs are configured correctly, validated through testing, and ready for operational use across markets.

Join our people-centric tech team to drive quality, documentation, and reusable templates while exploring automation and delivery improvements.