Technical Implementation Specialist

Traveltechessentialist; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Paid annual leave

Travel industry perks

Global Gathering events

Job summary

FCM in Kuala Lumpur, Malaysia is seeking a Technical Implementation Specialist to deliver platform configuration, testing, and technical setup for onboarding projects across our TravelTech solutions.

You will work closely with Implementation Managers to ensure designs are accurately configured, tested, and ready for go-live, maintaining quality, documentation, and reusable templates, while supporting multi-market rollouts and automation opportunities in a fast-paced, collaborative environment.

Qualifications

• Experience in implementation support or travel technology configurations.
• Strong analytical and testing capabilities with attention to detail.
• Familiarity with onboarding projects and go-live readiness.

Responsibilities

• Configure platforms, booking tools, workflows, and integrations per design.
• Conduct functional testing, UAT support, and defect tracking.
• Prepare technical setup, documentation, and readiness checks for onboarding.
• Troubleshoot configuration issues with internal teams or vendors.
• Maintain configuration documentation and reusable templates.
• Support post-go-live stabilization and smooth handovers to Support.
• Identify opportunities for automation and process improvements.

Skills

Implementation experience

Analytical skills

Troubleshooting

Documentation

Collaboration

Ownership mindset

Tools

SAP Concur

Amadeus Cytric

Deem

Job description

Technical Implementation Specialist

Job no: 532145
Brand: Product and Technology
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Digital and Technology

Technical Implementation Specialist | Where Configuration Meets Customer Success.

Do you enjoy bringing solutions to life through precise configuration and testing? Are you detail-driven, technically curious, and passionate about getting things right before go-live?

At FCM, we combine cutting-edge technology with a people-centric mindset to transform our clients' travel programmes. Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way!

If you thrive in structured environments where quality, accuracy, and collaboration matter — this could be your next move.

About the Opportunity

As a Technical Implementation Specialist, you will support the delivery of customer onboarding and change initiatives by executing platform configuration, testing, and technical setup across FCM solutions.

Working closely with Technical Implementation Managers and Client Implementation Managers, you will ensure agreed solution designs are accurately configured, validated through structured testing, and fully ready for operational use.

You’ll play a key role in maintaining configuration quality, documentation standards, and implementation consistency across markets — helping ensure every go-live is smooth, stable, and scalable.

What You Will Do

• Configure FCM platforms, online booking tools, workflows, profiles, policies, and integrations in line with solution design and project requirements
• Execute structured testing activities including functional testing, UAT support, defect tracking, and validation of configuration dependencies
• Support onboarding and customer enhancement projects by preparing technical setup, documentation, and readiness checks
• Troubleshoot configuration issues and coordinate with Support, Product, or external vendors where required
• Maintain clear configuration documentation, testing records, and reusable templates to support consistent delivery standards
• Assist with post-go-live stabilisation activities and ensure structured configuration handover to Support teams
• Identify opportunities for automation, standardisation, and efficiency improvements within implementation processes

Who We're Looking For

• 1-3 years’ experience in implementation support, technical configuration, application support, or travel technology roles
• Hands-on experience configuring online booking tools, client portals, workflows, or similar platforms
• Understanding of implementation lifecycle stages (configuration, testing, go-live)
• Strong analytical and troubleshooting skills with high attention to detail
• Experience working with ticketing, project management, or documentation tools
• Exposure to platforms such as SAP Concur, Amadeus Cytric, Deem, or other proprietary travel platforms is advantageous
• Familiarity with integrations, data flows, or supporting regional/multi-market rollouts is a plus
• Interest in automation, process improvement, and driving delivery efficiency
• Structured, organised, and able to manage multiple workstreams in a fast-paced environment
• Strong ownership mindset with clear communication skills and a collaborative approach

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

• We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
• Work life Balance: We believe in "No Leave = No Life" so have your own travel adventures with paid annual leave and access travel industry perks
• Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
• Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.

If you’re ready to turn solution design into real-world configuration — and ensure every client launch starts strong — your next opportunity starts here.

#LI-KM1#FCMAS#LI-Onsite