Systems Enablement Specialist - M&E

Flight Centre Travel Group; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Paid annual leave

Travel industry perks

Global events

Job summary

FCM Travel is seeking a dedicated systems enablement specialist and process owner for M&E. You will bridge business requirements with technology solutions, enforce standards, govern tool usage, and continuously improve operations aligned with global OBW standards.

You’ll connect global product owners with regional needs and frontline operations, while supporting across all corporate brands. The role emphasizes configuring and managing business systems, mapping processes, and driving efficiency.

Qualifications

• Minimum 3-5 years experience in business systems, process improvement, or operations roles.
• Proven experience with business process mapping, documentation, and optimisation.
• Demonstrated ability to configure and manage business systems/platforms.

Responsibilities

• Bridge business requirements with technology solutions and improve operational standards.
• Govern and continuously improve tool usage aligned with global OBW standards.
• Act as the bridge between global product owners, regional business needs and frontline operations.
• Support across all corporate brands to ensure aligned, future-fit ways of working.

Skills

Business systems

Process improvement

Operations

Stakeholder management

Tools

CRM platforms

Booking platforms

Event management platforms

System configuration

Job description

Serve as the dedicated systems enablement specialist and process owner for FCM M&E. Bridge business requirements with technology solutions while enforcing, governing, and continuously improving operational standards and tool usage aligned with global OBW standards. Act as the critical bridge between global product owners, regional business needs, and frontline operations. Whilst this role will primarily focus on M&E, there is an expectation to support across all corporate brands to ensure aligned, future-fit and scalable ways of working.

About FCM Travel

FCM is one of the world's largest travel management companies and a trusted partner for national and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalized business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions and provides specialist services via FCM Consulting and FCM Meetings & Events.

About You

• Minimum 3-5 years experience in business systems, process improvement, or operations roles
• Proven experience with business process mapping, documentation, and optimisation
• Demonstrated ability to configure and manage business systems/platforms
• Strong stakeholder management experience across multiple organisational levels

Highly Desirable

• Experience in travel, hospitality, or events industry
• Knowledge of meetings & events business models and workflows
• Experience with travel management systems (e.g., Workspace, Agent Workspace, booking platforms)
• Exposure to OBW (Operating Business Way) or similar operational frameworks
• Experience working in a matrixed organisation with global/regional structures
• Lean Six Sigma, process improvement, or business analysis certification

Technical Proficiency

• System configuration and administration capabilities
• Understanding of CRM, booking, or event management platforms
• Comfortable learning new technologies quickly
• Basic understanding of system integrations and data flows

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

• We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
• Work life Balance: We believe in “No Leave = No Life” so have your own travel adventures with paid annual leave and access travel industry perks
• Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
• Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.