Travel & Reservations Customer Service Pro (Rotational)

Agensi Pekerjaan Asia Recruit Sdn Bhd; Cyberjaya; On-site; MYR 45,000 - 50,000; Full time

Job summary

Agensi Pekerjaan Asia Recruit Sdn Bhd in Cyberjaya is seeking a Customer Service professional focused on travelling and reservations. You will respond to enquiries via email, chat and other channels, following established processes.

The role offers a monthly salary up to RM5100 with rotating shifts (24/7). Min SPM, diploma or degree preferred, and Mandarin-speaking candidates are preferred to assist Mandarin-speaking clients.

Qualifications

• Min SPM
• Diploma or degree preferred or fresh graduates welcome
• Mandarin language preferred
• Able to work rotational shift (24/7)
• Experience in customer service preferred

Responsibilities

• Understand customer enquiries and respond via applicable channels: email, chat etc
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following to processes

Skills

Customer service

Education

Diploma/ Degree

SPM

Job description

Agensi Pekerjaan Asia Recruit Sdn Bhd in Cyberjaya is seeking a Customer Service professional focused on travelling and reservations. You will respond to enquiries via email, chat and other channels, following established processes.

The role offers a monthly salary up to RM5100 with rotating shifts (24/7). Min SPM, diploma or degree preferred, and Mandarin-speaking candidates are preferred to assist Mandarin-speaking clients.