Customer Service Advisor

Concentrix; Cyberjaya; On-site; MYR 50,000 - 58,000; Full time

Job summary

Concentrix in Cyberjaya is seeking a Chinese-speaking Customer Service Advisor to support a leading travel platform through outbound calls and emails. The role requires fluency in Chinese and English and strong customer service skills.

The position involves handling hotel and flight bookings, cancellations, and refunds, while maintaining accurate records. You will work on-site with rotational shifts, including weekends and public holidays when required.

Qualifications

• Diploma or equivalent with at least 6 months relevant experience.
• Fluent written and spoken Chinese and English.
• Prior customer service experience is advantageous.

Responsibilities

• Handle inquiries via outbound calls and emails.
• Assist with hotel/flight bookings, cancellations, refunds, and related issues.
• Understand customer needs and provide accurate solutions.
• Communicate professionally in Japanese and English.
• Maintain accurate customer records in systems.
• Follow procedures and meet service targets.
• Suggest additional products or services where appropriate.

Skills

Bilingual (Chinese & English)

Excellent communication

Customer service experience

Education

Diploma

Tools

Keyboarding

PC navigation

Job description

Remuneration Package: RM4,500 Base Pay + KPI Allowance up to RM300 + Night Shift Allowance

Job Summary

We are looking for a Chinese-Speaking Customer Service Advisor to support customers of a leading travel platform through outbound calls and emails.

Key Responsibilities

• Handle customer inquiries via outbound calls and emails.
• Assist with hotel/flight bookings, cancellations, refunds, and booking-related issues.
• Understand customer needs and provide accurate solutions.
• Communicate professionally in Japanese and English.
• Maintain accurate customer records and update the relevant systems.
• Follow company procedures and meet customer service targets.
• Provide information on products/services and recommend additional services when appropriate.

Requirements

• Minimum Diploma with at least 6 months relevant experiences.
• Fluent in Chinese and English (written and spoken).
• Customer service experience is an advantage.
• Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
• Strong communication and problem-solving skills.
• Able to multitask and work in a fast-paced environment.
• Patient, professional, and customer-focused.
• Willing to work on rotational shifts, including weekends and public holidays when required. (Compensation provided).
• Willing to work on-site in Cyberjaya, Selangor.