Travel Ops Specialist - Guest Arrival & Support (Penang)

Vio Travel Limited; Penang; On-site; MYR 36,000 - 60,000; Full time

Job summary

Vio Travel Limited in Penang invites an Operations Support to be the primary contact for our global agents who book experiences in the region. You will help with on-site guest reception and ensure smooth handoffs to vehicles and hotels.

The role requires knowledge of Malaysia as a travel destination, experience in operations support, and familiarity with reservations systems. New grads and interns are welcome, and based in Penang you will play a key part of our growing Asia-Pacific operations.

Qualifications

• Experience in operations support within travel or hospitality.
• Strong organizational and multitasking abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Welcome guests upon arrival at Penang Airport and escort to vehicles or hotels.
• Coordinate with drivers to ensure vehicles are ready at terminal.
• Assist with reservation handling and database management as directed.
• Provide additional operational support as needed.
• Identify and resolve issues to maintain smooth daily operations.

Skills

Destination knowledge

Operations support experience

Reservations systems familiarity

Tools

Reservations systems

Job description

Vio Travel Limited in Penang invites an Operations Support to be the primary contact for our global agents who book experiences in the region. You will help with on-site guest reception and ensure smooth handoffs to vehicles and hotels.

The role requires knowledge of Malaysia as a travel destination, experience in operations support, and familiarity with reservations systems. New grads and interns are welcome, and based in Penang you will play a key part of our growing Asia-Pacific operations.