Global Travel Support Specialist

Agoda Company Pte. Ltd; Kuala Lumpur; Ibrido; MYR 42.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Travel discounts

Work from anywhere up to 30 days/year

Structured training & clear metrics

Descrizione del lavoro

Agoda in Kuala Lumpur is seeking a Customer Experience Specialist to support English-speaking guests and partners. You will deliver outstanding service via phone, email, and chat, handle high-volume inquiries, and take end-to-end ownership of booking issues while maintaining data confidentiality.

You’ll join a data-driven, fast-learning team with rotating shifts to support a 24/7 global operation. You will enjoy Agoda’s hybrid work model and travel discounts, with opportunities to grow within

Competenze

• Strong customer focus and a genuine desire to help others.
• Excellent spoken and written English.
• Ability to stay calm, accurate, and professional under pressure.
• Good problem-solving skills using data to guide decisions.
• Able to adapt to new tools and processes.

Mansioni

• Deliver outstanding service to guests and partners via phone, email, and chat.
• Handle a high volume of inquiries and deliver timely resolutions.
• Take end-to-end ownership of booking issues (changes, cancellations, payments).
• Work towards achieving individual and team KPIs (quality, productivity, CSAT).
• Develop expertise across Agoda product lines with training for different segments.
• Collaborate with team leaders and other teams to resolve complex cases.

Conoscenze

Strong customer focus

Excellent English

Calm under pressure

Problem solving

Time management

Strumenti

CRM systems

Descrizione del lavoro

Agoda in Kuala Lumpur is seeking a Customer Experience Specialist to support English-speaking guests and partners. You will deliver outstanding service via phone, email, and chat, handle high-volume inquiries, and take end-to-end ownership of booking issues while maintaining data confidentiality.

You’ll join a data-driven, fast-learning team with rotating shifts to support a 24/7 global operation. You will enjoy Agoda’s hybrid work model and travel discounts, with opportunities to grow within