Operations Support (Penang based)

Vio Travel Limited; Penang; On-site; MYR 36,000 - 60,000; Full time

Job summary

Vio Travel Limited in Penang invites an Operations Support to be the primary contact for our global agents who book experiences in the region. You will help with on-site guest reception and ensure smooth handoffs to vehicles and hotels.

The role requires knowledge of Malaysia as a travel destination, experience in operations support, and familiarity with reservations systems. New grads and interns are welcome, and based in Penang you will play a key part of our growing Asia-Pacific operations.

Qualifications

• Experience in operations support within travel or hospitality.
• Strong organizational and multitasking abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Welcome guests upon arrival at Penang Airport and escort to vehicles or hotels.
• Coordinate with drivers to ensure vehicles are ready at terminal.
• Assist with reservation handling and database management as directed.
• Provide additional operational support as needed.
• Identify and resolve issues to maintain smooth daily operations.

Skills

Destination knowledge

Operations support experience

Reservations systems familiarity

Tools

Reservations systems

Job description

Vio Travel is the first online Destination Management Company in Asia/Pacific, offering a curated collection of exceptional travel experiences, distinctive hotels, and bespoke travel packages across the region. We are committed to delivering outstanding service and creating memorable journeys for our clients.

We are currently seeking Operations Support to serve as the primary point of contact for our expanding global network of agents who book travel experiences in the destination the company is selling. In this role, your primary responsibilities shall include, but are not limited to, the following tasks:

Key Responsibilities:

• Welcome guests upon arrival at Penang Airport and accompany them safely to assigned vehicles or their respective hotels.
• Coordinate with drivers to ensure vehicles are on standby at the terminal upon guests’ arrival.
• Assist with reservation handling and database management tasks as assigned by senior team members.
• Provide operational support to the team by carrying out additional duties as required.
• Proactively identify and resolve issues to ensure smooth and efficient daily operations.

Requirements:

• Extensive knowledge of your country as a travel destination.
• Proven experience in Operations Support.
• Familiarity with travel industry systems and reservations.
• Excellent organizational and multitasking skills.
• Strong communication and problem-solving abilities.
• Flexibility for occasional product contracting.
• New grads, interns are welcome.

Location Requirement:

Applicants must currently be based only in Penang, Malaysia. Applications from candidates who are not currently based in Penang will also be automatically rejected.