INTERNSHIP TRAVEL CONSULTANT

AERTICKET GLOBAL SERVICES SDN BHD; George Town; On-site; MYR 25,000 - 40,000; Full time

Job summary

AERTiCKET Global Services Sdn Bhd (AGS) in Bayan Baru, Penang, Malaysia, invites applications for a full-time Travel Consultant. We welcome fresh graduates seeking solid early-career experience and opportunities to advance.

You will be the first point of contact for reservations and inquiries, handling calls and emails 24/7 in a busy support centre, working on shift patterns and collaborating with teams to deliver excellent service.

Qualifications

• Fresh graduates welcome to apply
• Ability to work on rotating shifts
• Strong communication and customer-service mindset
• Willingness to learn and adapt in a fast-paced travel environment

Responsibilities

• Handle enquiries from customers, travel agents, and corporate accounts across multiple channels.
• Ensure calls and emails are answered promptly and professionally.
• Process customer bookings from start to finish and update records.
• Cancel or amend reservations as requested and confirm changes.
• Work on shift rotations and function effectively under pressure.
• Collaborate with team members to ensure smooth operations.
• Take directions from senior team leaders and management.
• Knowledge of GDS and travel platforms is advantageous.

Skills

English

Job description

AERTiCKET Global Services Sdn Bhd. (AGS) is a subsidiary of AERTiCKET International Conso and part of AERTiCKET Group. Started operations as an MSC status company in February 2016 (Located in an GBS@Mahsuri, Bayan Baru, Penang Malaysia.

International ownership

International / global expertise

Global leaders in Travel Technology

Development partners with Airlines and GDSs

Increasing local talent capabilities by sharing our expertise

We’re looking for a full-time Travel Consultant. The ideal candidate is someone who’s just out of school and looking for some quality career experience. Opportunity for career advancement. Full-Time Entry-Level/Fresh Graduate are welcome to apply.

JOB PURPOSE

You will be part of support center operating 24/7 (on shift pattern)

You will be a point of contact for all our customer calls/emails regarding reservations and enquiries. You will assist the client office to manage bookings from clients, travel arrangements and confirm the result back to the client within a certain response time.

For this role you will be developing relationships with customers to promote efficient service delivery and working as part of a team to update and improve internal procedures.

You must be committed, flexible and a strong team player, able to work under pressure and manage sometimes complex enquires in a calm, professional, and customer-friendly manner.

DUTIES AND RESPONSIBILITIES

To handle all enquiries from customers - direct customers, (global) travel agents and corporate accounts - from all varied communication platforms.

Maintain that all calls/emails are answered both promptly and efficiently.

Responsible for all processes of customer's booking.

To cancel and/or amend reservations at customer’s request and ensure details are correct and communicated before processing.

Able to work on shift rotations.

Able to work under pressure.

Able to work in a team.

Able to take instructions from senior team leaders/management.

Able to work efficiently

Organized in their daily routine.

Knowledge of GDS, other travel platforms and administration systems an advantage.

Minimum 1 year of working experience in service or similar service industry will be added advantage for this position.

Required Language (s): English (Fluent spoken/written is a must)

This is not exhaustive and as such the post holder is expected to be flexible. Any changes will only be made following a discussion with the post holder.