Travel Operations Lead, Malaysia — Hybrid & Impactful

Intrepid Travel; West Coast Division; Hybrid; MYR 60,000 - 85,000; Full time

Benefits offered by this job

Flexible work arrangements

Work from home options

Annual travel perks

Leave benefits

Career development

Job summary

Intrepid Travel in Kota Kinabalu, Malaysia, is seeking a Deputy Operations Manager to work with the Operations Manager to deliver exceptional Intrepid trips across Malaysia. You will support Tour Leaders, manage daily trip operations, resolve on-the-ground challenges, and maintain strong supplier relationships, ensuring every journey meets Intrepid's standards.

You’ll be a trusted point of support for our Tour Leaders, helping them succeed through regular communication, coaching and operational

Qualifications

• Minimum 3-5 years' experience in the travel industry.
• Experience managing travel operations, trip logistics or tourism-related services.
• Confidence managing operational disruptions in a calm, customer-focused manner.
• Experience building and maintaining strong supplier and stakeholder relationships.
• Excellent communication skills in English and local language.

Responsibilities

• Support Tour Leaders and manage daily trip operations to ensure smooth journeys.
• Resolve on-the-ground challenges and maintain strong supplier relationships.
• Coach and provide operational guidance to Tour Leaders.
• Contribute to trip planning, new product development, and cross-functional collaboration.
• Support delivery of Intrepid Malaysia experiences with high standards.

Skills

Leadership

Coaching

Communication

Supplier relationships

Job description

Intrepid Travel in Kota Kinabalu, Malaysia, is seeking a Deputy Operations Manager to work with the Operations Manager to deliver exceptional Intrepid trips across Malaysia. You will support Tour Leaders, manage daily trip operations, resolve on-the-ground challenges, and maintain strong supplier relationships, ensuring every journey meets Intrepid's standards.

You’ll be a trusted point of support for our Tour Leaders, helping them succeed through regular communication, coaching and operational