Travel Sales Consultant (Mandarin-Speaking) – Based in Klang

Travelog Holidays Sdn Bhd; Klang City; On-site; MYR 56,000 - 84,000; Full time

Benefits offered by this job

Performance-based bonuses

Commission and incentives

Career advancement

Job summary

TRAVELOG is seeking a Mandarin-speaking Travel Sales Consultant based in Klang to promote and sell curated outbound travel packages. You will handle Mandarin communications via WhatsApp and phone, respond to inquiries, and convert leads into bookings while providing personalized recommendations.

The role emphasizes relationship-building, meeting targets, and staying informed about promotions and destinations.

Qualifications

• Mandarin reading/writing required for WhatsApp and written communication.
• Diploma or higher is preferred.
• Fresh graduates are encouraged to apply.

Responsibilities

• Make outbound calls and respond to inquiries to promote and sell travel packages.
• Provide clear, confident responses to enquiries and convert leads into bookings.
• Offer personalized travel recommendations based on client needs and budgets.
• Build strong client relationships to encourage repeat business and referrals.
• Meet daily/weekly call targets and sales KPIs; stay updated on destinations and promotions.

Skills

Mandarin proficiency

Phone-based sales

Clear communication

Customer relationship

Education

Diploma or above

Job description

Travel Sales Consultant (Mandarin-Speaking) – Based in Klang

TRAVELOG is a fast-growing outbound travel agency in Malaysia, specializing in curated journeys to China and beyond. We believe travel changes lives, and our mission is to deliver meaningful, inspiring, and unforgettable travel experiences.

We also own Malaysia’s largest travel Facebook community with over 2.3 million followers:

Travelog.com – 1.3M followers

This scale gives us a unique advantage — direct access to millions of potential customers who are actively seeking their next travel experience. Backed by strong marketing support and high-quality leads, our sales professionals have the opportunity to build trusted relationships, close deals effectively, and grow their careers in one of Malaysia’s most dynamic travel brands.

Key Responsibilities:

• Conduct outbound calls and respond to inbound WhatsApp/phone enquiries to promote and sell travel packages


• Handle and provide clear, confident responses to enquiries.


• Convert leads into confirmed bookings by offering compelling travel solutions tailored to each customer’s needs.


• Deliver expert, personalized travel recommendations aligned with client preferences and budgets.


• Build and maintain strong client relationships to encourage repeat business and referrals.


• Track and achieve daily/weekly call targets and sales KPIs.


• Stay updated on travel destinations, packages, and promotions to present accurate and timely information.


• Address customer concerns quickly and professionally to ensure satisfaction and positive reviews.

Requirements:

• Ability to read and type in Mandarin is required for WhatsApp and written customer communication.


• Possess minimum qualifications of Diploma and above.


• Fresh Graduates are encouraged to apply!


• Passion for travel and proven sales ability.


• Comfortable with call-based selling, sales targets, and performance-driven KPIs.


• Friendly, persuasive, and confident on the phone.


• Possess the ability to cope with stress and able to accept rejection.


• Proactive, detail-oriented, and able to handle customer objections effectively.


• Strong verbal and written communication skills.


• Good interpersonal skills, able to inspire trust and build rapport.


• Proactive, solution-driven approach with strong initiative.


• Self‑motivated, well‑organized, and target‑oriented.


• Analytical ability to understand customer needs and recommend solutions.


• Positive team player who leads by example.

What We Offer:

• We provide competitive pay, performance-based bonuses and incentives, and clear opportunities for career advancement, offering both earning potential and income stability


• You’ll thrive in a collaborative, supportive, and empowering workplace culture that values growth, innovation, and teamwork.


• You’ll also have exciting opportunities to lead travel groups and experience trips firsthand.


• RM5,000–RM7,500 and above, including commission and incentives.

Your application will include the following questions:

• Do you have experience in a role which requires relationship management experience?


• Which of the following statements best describes your right to work in Malaysia?


• What’s your expected monthly basic salary?


• Which of the following types of qualifications do you have?


• How many years’ experience do you have as a sales executive?


• Do you have experience working towards targets and KPIs?


• Do you have experience in a sales role?


• Have you worked in a call centre before?

TRAVELOG is a fast-growing outbound travel agency in Malaysia, specializing in curated journeys to China and beyond. We believe travel changes lives, and our mission is to deliver meaningful, inspiring, and unforgettable travel experiences. Our culture is built on integrity, mindfulness, and a positive attitude — with a commitment to creating “Wow Moments” for customers and team members alike.

TRAVELOG is a place for leaders, not passengers. If you’re seeking comfort zones, predictable routines, and minimal challenges, this is not where you’ll find them. But if you’re ready to think big, take ownership, make bold decisions, and shape the future of our company, you’ll have the platform.

TRAVELOG is a fast-growing outbound travel agency in Malaysia, specializing in curated journeys to China and beyond. We believe travel changes lives, and our mission is to deliver meaningful, inspiring, and unforgettable travel experiences. Our culture is built on integrity, mindfulness, and a positive attitude — with a commitment to creating “Wow Moments” for customers and team members alike.

TRAVELOG is a place for leaders, not passengers. If you’re seeking comfort zones, predictable routines, and minimal challenges, this is not where you’ll find them. But if you’re ready to think big, take ownership, make bold decisions, and shape the future of our company, you’ll have the platform.

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