Sales Manager

ARBA Travel; Putrajaya; On-site; MYR 180,000 - 280,000; Full time

Job summary

ARBA Travel is seeking a Sales Manager to lead a team of travel consultants converting inbound and outbound leads into sales via WhatsApp Business (WABA). You will oversee daily operations, chat flows, and aim for a five-star customer experience.

The ideal candidate has 7+ years in direct sales or business development, with at least 3 years in a leadership role. You close deals decisively, are data-driven, and can coach a diverse team to higher conversion rates.

Qualifications

• 7+ years in direct sales or business development
• 3+ years in a leadership role
• Proven experience closing deals via WhatsApp Business (WABA) or similar CRM tools
• Data-driven with ability to translate metrics into team actions

Responsibilities

• Oversee daily sales operations of the Travel Consultant Team on WhatsApp Business (WABA)
• Manage the sales funnel from lead in to deposit paid and identify leaks for fixes
• Coach and manage a diverse team to improve conversion rates and KPIs

Skills

Sales leadership

CRM & WABA

Data-driven

Closing deals

Tools

WhatsApp Business (WABA)

CRM tools

Job description

ARBA Travel marries humane with technology to build a better travel experience. We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide. We have been awarded ‘Top 30 SME in Malaysia’ by SME Corp Malaysia and the fastest to being recognised. We aim big, start small & move fast.

We work only with A-Talent. We favor hiring from diverse backgrounds, not just in tourism!

Our team spans various disciplines from top universities worldwide: Finance, Engineering, Political Economy, Biotech, Actuarial Science, Computer Science, Digital Marketing, Human Studies, and Tourism. Some of us are also actively involved in NGOs & philanthropy.

We are looking for a Sales Manager. A team leader who manage a team of travel consultants that converts inbound and outbound leads into sales. If you are a master of WABA (WhatsApp Business API) sales and thrive in a fast-paced, high-volume environment, this is your seat at the table

What you’ll do

• Sales Planning and Implementation: Oversee the daily sales operations of our Travel Consultant Team in WhatsApp Business (WABA). You will be in-charge of chat flows, response times, and "Closing-via-Chat" process to maintain a 5-star customer experience.
• Pipeline Engineering: Monitor the sales funnel from "Lead In" to "Deposit Paid." You identify where the leaks are and implement immediate strategic fixes. You’ll manage a dual-funnel strategy by optimising the Inbound engine while sharpening our Outbound capabilities.
• Sales Coaching: Coach and manage a team of consultants from diverse backgrounds. You will be responsible for their KPIs, motivation, and professional evolution. You will be obsessed with increasing the conversion rate through product knowledge and elite communication.

Who you are

• Minimum of 7 years of experience in direct sales or business development, with at least 3 years in a leadership/supervisory role. We value experience gained in high-growth startups or MNCs.
• Expert in Closing Deals: Proven experience managing teams via WhatsApp Business (WABA) or similar CRM-integrated chat tools. You know how to close deals in a digital-first environment. You are equally comfortable in managing a high volume inbound leads as you are strategising a proactive outbound campaign.
• Data-Fluent: You don’t just "feel" how the team is doing; you know it by the numbers. You use data to drive team performance.
• Strategic Communicator: You possess the "just right" touch— knowing exactly what to say, when to say it, and how to teach that skill to your team.