Transportation Dispatch & Warehouse Ops Coordinator

JD.COM.INC; Shah Alam; On-site; MYR 45,000 - 89,000; Full time

Job summary

JD.COM.INC is seeking an Operations professional to manage transportation capacity and daily dispatches for customer warehouse pickups. The role entails coordinating service providers, vehicles, and drivers to ensure timely pickups, plus managing sorting and outbound processing and delivery routes.

The position also covers daily communication with delivery service providers and customers, handling exceptions, and compiling operational data for follow-up until issues are resolved.

Qualifications

• Diploma or higher required with preference for logistics-related studies.
• Experience in logistics, transportation, or fleet coordination is preferred.
• Strong communication and coordination abilities are essential.

Responsibilities

• Arrange transportation capacity and daily dispatching for pickups.
• Coordinate service providers, vehicles and drivers to ensure smooth tasks.
• Oversee sorting/outbound processing and delivery route planning.
• Communicate with customers and fleets on delivery progress and exceptions.
• Compile daily orders, pickups, and delivery data and follow up on issues.

Skills

Communication skills

Coordination skills

Problem-solving

Customer service

Onsite operations experience

Education

Diploma or above

Majors in Logistics or Supply Chain

Tools

Excel

Job description

JD.COM.INC is seeking an Operations professional to manage transportation capacity and daily dispatches for customer warehouse pickups. The role entails coordinating service providers, vehicles, and drivers to ensure timely pickups, plus managing sorting and outbound processing and delivery routes.

The position also covers daily communication with delivery service providers and customers, handling exceptions, and compiling operational data for follow-up until issues are resolved.