TRANSPORT COORDINATOR

KMJ RASESWARAN TRADING SDN BHD; Seremban; On-site; MYR 30,000 - 54,000; Full time

Job summary

KMJ RASESWARAN TRADING SDN BHD in Malaysia is seeking a logistics/transport coordinator to manage day-to-day trucking operations, route planning and customer service in Seremban.

You will coordinate drivers, handle PODs, prepare reports, and liaise with management to improve load efficiency and service levels. Strong communication and multitasking are essential in this role.

Responsibilities

• Establish company routes concentrating on customer service.
• Receive all calls from customers and drivers; respond to emails/WhatsApp promptly.
• Handle all POD issues with drivers and submit on time to customers.
• Submit daily/weekly/monthly reports on toll, fuel usage and trucking movements to KMJ management.
• Coordinate day-to-day operation activities to meet inter-department and customer trucking requirements.
• Collaborate with Transportation Manager to improve load capacity and reduce damage; escalate cases by email to customers and CC KMJ admin.
• Handle client concerns and direct problems to suitable parties.
• Before topping up Touch N Go, ensure all completed DOs are given by drivers.
• Ensure local DOs are issued daily; outstation DOs collected within 2 days.
• For subcontractors, ensure completed company, truck number and shipment date details are sent to Billing.
• Request IBD number for West Mall shipments if Nestlé products are rejected or damaged.
• Update SQL Sales Order or Google Drive for every movement.
• Speak politely when dealing with customers and drivers.

Job description

This position is responsible in day-to-day trucking operations and activities effectively to ensure delivery of service.

• · Establish company routes concentrating on customer service.
• · Ensure to receive all phone calls from customers and drivers reply email or WhatsApp any hour in day. Immediate response on customer enquiry.
• · Ensure handle all POD issues with driver internal external submit on time to customers.
• · Ensure submit daily/weekly/monthly report to KMJ management on toll, fuel usage according to GPS, fuel fleet card, fuel station and trucking movement report.
• · Coordinate day to day operation activities to meet inter-department and customer's trucking requirements.
• · Perform in collaboration with Transportation Manager to enhance load capacity reduce damaged merchandise long waiting hours chargers and loading errors escalated immediately by email to customers any cases cc to KMJ admin.
• · Handle client concerns and direct problems to suitable parties.
• · Ensure before top up Touch N Go, make sure all completed DO given by drivers.
• · Ensure local DO given every day / outstation must collect within 2 days.
• · For Sub-con, make sure completed: which company, truck no and date of shipment, were given to Billing Department.
• · Request IBD Number for West Mall shipment if got rejection / damaged Nestlé’s products.
• · Update SQL Sales Order or on Google Drive, for every movement.
• · Speaks politely, not using harsh words when dealing with customers and drivers