Transportation Operations Internship

JD.COM; Kuala Lumpur; On-site; MYR 13,000 - 22,000; Part time

Benefits offered by this job

Competitive compensation

Inclusive workplace

Equal opportunity employer

Job summary

JD.com invites interns to join the JD Young (JDY) Internship Program in Kuala Lumpur. You’ll work on daily ITMS operations, data monitoring, and support for transportation and delivery processes within a fast-paced, global tech environment.

Over 3–6 months, you will gain hands-on experience by addressing operational tasks, coordinating with warehouses and carriers, and contributing to process optimization initiatives to improve efficiency.

Responsibilities

• Daily system operation support and data monitoring for ITMS.
• Handle delivery-related exceptions and coordinate with warehouses, drivers, carriers.

Skills

Data monitoring

Operations coordination

Transportation planning

Process optimization

Tools

ITMS system

Job description

At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.

Our Global Reach

JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

We believe great ideas can come from anywhere, and often, they come from you. As an intern at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.

About Your Program

You’ll be joining the JD Young (JDY) Internship Program, designed to give early-career talent hands-on exposure to real projects, real responsibilities, and real growth. Over 3–6 months, you’ll work alongside experienced teams, build fundamental skills, and gain insights into how a global business operates.

1. Daily System Operation Support and Data Monitoring Provide daily operational support for the ITMS system, including tasks such as order creation, delivery completion confirmation, and uploading Proof of Delivery (POD). Assist in tracking key operational indicators such as daily vehicle allocation utilization, delivery arrival timeliness, POD return rate, and exception rate. Identify abnormalities in a timely manner and report them accordingly.

2. Delivery Exception Handling and Coordination Assist in handling delivery-related exceptions during operations (such as delays, misdeliveries, damages, driver issues, etc.). Coordinate with warehouses, drivers, and carriers to follow up and ensure issues are properly resolved and closed.

3. Transportation Capacity Scheduling Support Support daily transportation scheduling arrangements. Assist with basic weekly vehicle allocation and scheduling (if required) to ensure smooth and efficient delivery operations.

4. Process Optimization and Project Support Participate in transportation and distribution process optimization initiatives, including reviewing and standardizing operational procedures, providing efficiency improvement suggestions, and supporting special improvement projects to enhance overall operational efficiency.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.

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