Translator - Listing & Content, MY Marketplace

gradmalaysia.com; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading online marketplace in Kuala Lumpur is seeking an experienced Translator to facilitate communication between English and Bahasa Malaysia. Responsibilities include translating business communications, curating content for accuracy, and overseeing agent performance. Candidates should have a Bachelor's degree and over 2 years of content moderation experience. Strong communication and analytical skills are essential. This role offers a dynamic environment focused on accuracy and teamwork.

Qualifications

• More than 2 years of experience in content moderation.
• Ability to work on repetitive tasks in a fast-paced environment.
• Familiar with data analysis capabilities.

Responsibilities

• Translate written and verbal communications between English and Bahasa Malaysia.
• Oversee the accuracy and legitimacy of marketplace listings.
• Monitor agent performance and provide coaching.

Skills

Proficiency in English

Strong communication skills

Analytical skills

Data processing skills

Ability to work independently

Education

Bachelor's degree or above

Tools

MS Office (Excel, Word)

Job description

Translator - Listing & Content, MY Marketplace

Responsibilities

• Translate written and verbal communications between English and Bahasa Malaysia for business purposes, ensuring accuracy and cultural appropriateness
• Oversee the curation of marketplace content, ensuring the accuracy and legitimacy of listings through rigorous quality checks, while categorizing items into their appropriate categories
• Be responsible for monitoring and reporting on agent performance with a focus on accuracy and consistency, while providing coaching and guidance to subordinates to enhance their skills and effectiveness
• Elevate and elevate red flags to the team lead from a duty‑of‑care perspective and assist in other ad‑hoc tasks
• Proactively identify opportunities for workflow improvement and demonstrate a strong ability to propose effective solutions for daily task optimization
• Participate in developing quality inspection standards and continuously optimize & streamline the process and system platform
• Work with cross-functional teams to execute listing‑related inquiries
  

Requirements

• Bachelor's degree or above, more than 2 years of experience in content moderation
• Proficiency in English, both verbal and written forms
• Prior experience in translation or related fields is preferred
• Good understanding of the E-commerce platform
• Able to work on repetitive tasks in a fast‑paced environment
• Good analytical and ability to abstract problems and find solutions proactively
• Able to work under minimal supervision and have strong logic/ common sense related to the job nature
• Ability to work independently and as part of a team.
• Familiar with MS Office software such as Excel, Word, etc. Data processing experience and other data analysis capabilities are preferred
• Strong communication skills and interpersonal skills

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