Transformation Strategy Lead

Teleperformance; Bayan Lepas; On-site; MYR 90,000 - 130,000; Full time

Job summary

Teleperformance is seeking a Transformation Consultant to drive business transformation and lead strategic change initiatives across the organization. The role requires collaboration with Operations leaders to design transformation strategies, analyze organizational design, and implement change management plans.

You will coordinate with IT, HR, and operations to deliver initiatives and track benefits realization.

Qualifications

• Bachelor's degree in Computer Engineering, Business Administration, Management, or related field.
• 5+ years in management consulting, transformation, or change management preferred.
• Strong business acumen and understanding of organizational dynamics.
• Excellent analytical, problem-solving, and communication skills.
• Proven ability to lead and manage cross-functional teams.
• Experience with transformation methodologies (Agile, Lean).
• Strong stakeholder management and influencing skills.
• Proficient in Microsoft Power Platform and Microsoft Office (PowerPoint, Excel).
• Knowledge in Machine Learning and Artificial Intelligence.
• Certifications in transformation or change management (e.g., Prosci, Lean Six Sigma) desirable.

Responsibilities

• Development of transformation strategies with Operations leaders to meet business objectives.
• Analyze organizational design, process improvements, and cultural transformation; provide recommendations.
• Design and implement change management plans to support adoption.
• Develop and deliver training programs to support transformation initiatives.
• Engage senior stakeholders and communicate progress and outcomes.
• Manage transformation projects, coordinating with IT, HR, and operations to ensure timely delivery, budget adherence, and quality outcomes.
• Track benefits realization and conduct post-implementation reviews for lessons learned.

Skills

Business acumen

Analytical skills

Communication

Cross-functional leadership

Agile/Lean

Stakeholder management

Power Platform

Machine Learning/AI

Education

Bachelor's degree

Job description

Teleperformance is seeking a Transformation Consultant to drive business transformation and lead strategic change initiatives across the organization. The role requires collaboration with Operations leaders to design transformation strategies, analyze organizational design, and implement change management plans.

You will coordinate with IT, HR, and operations to deliver initiatives and track benefits realization.