Transfer Agency Operations Specialist

FNZ Services (NZ) Limited; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

FNZ Services (NZ) Limited in Kuala Lumpur is seeking an Associate Transfer Agency Officer to join our Investment Operations team, supporting transfer agency activities across dealing, registrations, cash, corporate actions and client servicing.

You will work with Operations Executives, Team Leads and Managers to ensure accurate, compliant, and timely service delivery, contributing to risk management, process improvements and KPI monitoring.

Qualifications

• Previous experience in transfer agency, investment operations, fund administration or financial services operations.
• Strong attention to detail with a focus on accuracy and quality.
• Understanding of transfer agency processes, including investor servicing, registrations, cash processing, dealing or related operations.
• Ability to work effectively in a fast-paced operational environment.
• Strong organisational and problem-solving skills.
• Excellent communication skills and the ability to build positive stakeholder relationships.

Responsibilities

• Support the daily running of Transfer Agency operations and associated processes.
• Ensure the smooth execution of day-to-day operational activities within the team.
• Deliver services to clients in line with internal and external service standards, KPIs and regulatory requirements.
• Support the preparation and completion of client reporting, ensuring submissions are accurate and delivered on time.
• Liaise with internal stakeholders, clients and operational teams to resolve queries and support business requirements.
• Assist with system enhancements, user acceptance testing (UAT) and quality control activities.
• Support the implementation of operational improvements and technology solutions that enhance scalability, efficiency and service delivery.
• Assist with the management of operational risk, including error identification, escalation, investigation and reporting.
• Contribute to KPI and KRI monitoring and help identify opportunities to strengthen controls and performance.
• Support audit activities, client visits and regulatory reviews as required.
• Assist in the implementation and maintenance of operational controls to reduce errors and mitigate risk.
• Ensure compliance with FNZ policies, procedures and regulatory obligations.

Job description

FNZ Services (NZ) Limited in Kuala Lumpur is seeking an Associate Transfer Agency Officer to join our Investment Operations team, supporting transfer agency activities across dealing, registrations, cash, corporate actions and client servicing.

You will work with Operations Executives, Team Leads and Managers to ensure accurate, compliant, and timely service delivery, contributing to risk management, process improvements and KPI monitoring.