Training Academy Experience Lead

Joinimagine; Selangor; On-site; MYR 48,000 - 78,000; Full time

Job summary

Airbus Helicopters Malaysia SDN. BHD.

seeks a Customer Support coordinator to be the face of the academy, ensuring seamless arrival logistics, simulator scheduling, and high-quality customer service for visiting pilots, technicians, and instructors. In this permanent, professional role, you will manage arrival logistics, on-site trainee support, scheduling, and facility administration, while coordinating with HQ.

Responsibilities

• Manage all arrival logistics for incoming trainees, including welcome kits, access cards, schedules, catering and hotel/transportation arrangements.
• Provide dedicated on-site assistance to trainees throughout the duration of their programs.
• Collect and report customer satisfaction data for all ATO & MTO programs to drive continuous service quality improvements.
• Act as the primary point of contact with HQ/central management to coordinate all customer experience activities, reporting, data analysis, and action plans for improvement.
• Manage and update detailed customer schedules for all pilot and technician training programs, balancing operational windows for simulator/facility maintenance, customer demos, audits, and internal instructor training.
• Manage internal Pilot, FFS and regional mission hours reporting.
• Issue Letters of Intent (LOI).
• Monitor facility cleanliness and report maintenance or repair issues promptly to maintain a high-standard, professional environment.
• Oversee merchandise inventory, sales, and stock replenishment.

Job description

Airbus Helicopters Malaysia SDN. BHD.

seeks a Customer Support coordinator to be the face of the academy, ensuring seamless arrival logistics, simulator scheduling, and high-quality customer service for visiting pilots, technicians, and instructors. In this permanent, professional role, you will manage arrival logistics, on-site trainee support, scheduling, and facility administration, while coordinating with HQ.