Head of Training Operations

Prestwick Aerosystems; Shah Alam; On-site; MYR 240,000 - 360,000; Full time

Job summary

Airbus Helicopters Malaysia SDN. BHD. is seeking a Head of Training Operations to lead all pilot and technician training contracts, including complex solutions up to flight operations, supporting customers during entry into service and direct-sale contracts.

The role involves developing contract delivery strategies, aligning with financial targets, and leading a high-performing team while ensuring safety, compliance, and governance across the organization.

Qualifications

• Proven leadership of high-performing operations teams.
• Experience in managing complex training/contract delivery environments.
• Strong focus on safety, quality and continuous improvement.

Responsibilities

• Develop and execute a contract delivery strategy aligned with corporate targets and customer satisfaction.
• Lead, mentor and develop a high-performing operations team with a focus on safety and continuous improvement.
• Ensure compliance, risk management and alignment with governance across suppliers and customers.

Skills

Leadership

Contract management

Operations management

Job description

Job Description

The Head of Training Operations is responsible for execution of all pilot and technician training contracts, including complex training solutions (up to flight operations) supporting customers during their Entry Into Service and for direct sale-contracts.

Contract Execution

Develop and execute a contract delivery strategy that aligns with corporate financial targets and global customer satisfaction metrics.

Team Leadership

Lead, mentor, and develop a high-performing operations team, fostering a culture of safety and continuous improvement. Establish and monitor key performance indicators (KPIs such as but not limited: operational results, customer satisfaction, safety. capacity) Drive effective alignment and harmonization of processes, reporting, and systems with Central functions and Organisation Governance: Lead regular operational "drumbeats" (reviews) to ensure departmental alignment with strategic objectives and performance targets for both suppliers and customers. ensure the customer satisfaction This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Helicopters Malaysia SDN. BHD.

Employment Type

Permanent

Experience Level

Professional

Job Family

Leadership

Privacy & Consent

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Diversity & Inclusion

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.

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