Training Academy Customer Support Coordinator

Joinimagine; Selangor; On-site; MYR 48,000 - 78,000; Full time

Job summary

Airbus Helicopters Malaysia SDN. BHD.

seeks a Customer Support coordinator to be the face of the academy, ensuring seamless arrival logistics, simulator scheduling, and high-quality customer service for visiting pilots, technicians, and instructors. In this permanent, professional role, you will manage arrival logistics, on-site trainee support, scheduling, and facility administration, while coordinating with HQ.

Responsibilities

• Manage all arrival logistics for incoming trainees, including welcome kits, access cards, schedules, catering and hotel/transportation arrangements.
• Provide dedicated on-site assistance to trainees throughout the duration of their programs.
• Collect and report customer satisfaction data for all ATO & MTO programs to drive continuous service quality improvements.
• Act as the primary point of contact with HQ/central management to coordinate all customer experience activities, reporting, data analysis, and action plans for improvement.
• Manage and update detailed customer schedules for all pilot and technician training programs, balancing operational windows for simulator/facility maintenance, customer demos, audits, and internal instructor training.
• Manage internal Pilot, FFS and regional mission hours reporting.
• Issue Letters of Intent (LOI).
• Monitor facility cleanliness and report maintenance or repair issues promptly to maintain a high-standard, professional environment.
• Oversee merchandise inventory, sales, and stock replenishment.

Job description

Job Description:

The Customer Support coordinator, In this role, will be the face of the academy - ensuring seamless day-to-day arrival logistics, simulator scheduling, facility management, and overall customer satisfaction for our visiting pilots, technicians, and instructors.

1. Customer Experience & Arrival Logistics

• Manage all arrival logistics for incoming trainees, including welcome kits, access cards, schedules, catering and hotel/transportation arrangements.
• Provide dedicated on-site assistance to trainees throughout the duration of their programs.
• Collect and report customer satisfaction data for all ATO & MTO programs to drive continuous service quality improvements.
• Act as the primary point of contact with HQ/central management to coordinate all customer experience activities, reporting, data analysis, and action plans for improvement.

3. Technician, Pilot, Flight Simulator & Mission Scheduling

• Manage and update detailed customer schedules for all pilot and technician training programs, balancing operational windows for simulator/facility maintenance, customer demos, audits, and internal instructor training.
• Manage internal Pilot, FFS and regional mission hours reporting.
• Issue Letters of Intent (LOI).

4. Facility Management & Administration

• Monitor facility cleanliness and report maintenance or repair issues promptly to maintain a high-standard, professional environment.
• Oversee merchandise inventory, sales, and stock replenishment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Malaysia SDN. BHD.

Employment Type:

Permanent

-------

Experience Level:

Professional

Job Family:

Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.