Training Academy Customer Support Coordinator

Prestwick Aerosystems; Shah Alam; On-site; MYR 45,000 - 78,000; Full time

Job summary

Airbus Helicopters Malaysia SDN. BHD. is seeking a Customer Support Coordinator to ensure seamless day-to-day arrival logistics and on-site support for visiting pilots, technicians, and instructors, delivering a high-quality program experience.

You will manage schedules for simulator sessions, facility maintenance, and LOIs, while reporting customer satisfaction data to HQ to drive improvements and uphold safety and compliance.

Responsibilities

• Coordinate arrival logistics for trainees including welcome kits, access cards, schedules, catering and hotel/transport arrangements.
• Schedule and manage pilot and technician training programs with simulator/facility maintenance windows; balance demos and audits.
• Oversee facility cleanliness, inventory, merchandise and ensure compliance and professional environment.

Job description

Job Description: The Customer Support coordinator, In this role, will be the face of the academy—ensuring seamless day-to-day arrival logistics, simulator scheduling, facility management, and overall customer satisfaction for our visiting pilots, technicians, and instructors.

1. Customer Experience & Arrival Logistics

Manage all arrival logistics for incoming trainees, including welcome kits, access cards, schedules, catering and hotel/transportation arrangements. Provide dedicated on-site assistance to trainees throughout the duration of their programs. Collect and report customer satisfaction data for all ATO & MTO programs to drive continuous service quality improvements. Act as the primary point of contact with HQ/central management to coordinate all customer experience activities, reporting, data analysis, and action plans for improvement.

3. Technician, Pilot, Flight Simulator & Mission Scheduling

Manage and update detailed customer schedules for all pilot and technician training programs, balancing operational windows for simulator/facility maintenance, customer demos, audits, and internal instructor training. Manage internal Pilot, FFS and regional mission hours reporting. Issue Letters of Intent (LOI).

4. Facility Management & Administration

Monitor facility cleanliness and report maintenance or repair issues promptly to maintain a high-standard, professional environment. Oversee merchandise inventory, sales, and stock replenishment. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Helicopters Malaysia SDN. BHD. Employment Type: Permanent ------- Experience Level: Professional Job Family: Customer Account and Service Management

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world’s leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.