Head of Training Operations

Airbus Helicopters; Subang Jaya; On-site; MYR 240,000 - 320,000; Full time

Job summary

Airbus Helicopters Malaysia SDN. BHD. seeks a Head of Training Operations to lead the design and execution of training programs, ensuring alignment with corporate targets and customer expectations.

You will mentor and manage a high-performing team, drive safety and continuous improvement, and oversee KPI governance, reporting, and systems harmonization with global functions.

The role requires strategic leadership, risk awareness, and a commitment to integrity in line with Airbus values.

Responsibilities

• Develop and execute a contract delivery strategy aligned with targets.
• Lead, mentor and develop a high-performing operations team.
• Establish and monitor KPIs such as operations, customer satisfaction, safety.
• Align processes and reporting with Central functions and Organisation.
• Lead regular governance reviews to ensure alignment with objectives.
• Ensure customer satisfaction and integrity in all activities.

Job description

Head of Training Operations

Job Description

• Contract Execution: Develop and execute a contract delivery strategy that aligns with corporate financial targets and global customer satisfaction metrics.
• Team Leadership: Lead, mentor, and develop a high-performing operations team, fostering a culture of safety and continuous improvement.
• Establish and monitor key performance indicators (KPIs such as but not limited: operational results, customer satisfaction, safety, capacity).
• Drive effective alignment and harmonization of processes, reporting, and systems with Central functions and Organisation.
• Governance: Lead regular operational “drumbeats” (reviews) to ensure departmental alignment with strategic objectives and performance targets for both suppliers and customers.
• Ensure the customer satisfaction.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company Information

Company: Airbus Helicopters Malaysia SDN. BHD.

Employment Type: Permanent

Experience Level: Professional

Job Family: Leadership

EEO Statement

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .