Training Academy Experience & Scheduling Coordinator

Prestwick Aerosystems; Shah Alam; On-site; MYR 45,000 - 78,000; Full time

Job summary

Airbus Helicopters Malaysia SDN. BHD. is seeking a Customer Support Coordinator to ensure seamless day-to-day arrival logistics and on-site support for visiting pilots, technicians, and instructors, delivering a high-quality program experience.

You will manage schedules for simulator sessions, facility maintenance, and LOIs, while reporting customer satisfaction data to HQ to drive improvements and uphold safety and compliance.

Responsibilities

• Coordinate arrival logistics for trainees including welcome kits, access cards, schedules, catering and hotel/transport arrangements.
• Schedule and manage pilot and technician training programs with simulator/facility maintenance windows; balance demos and audits.
• Oversee facility cleanliness, inventory, merchandise and ensure compliance and professional environment.

Job description

Airbus Helicopters Malaysia SDN. BHD. is seeking a Customer Support Coordinator to ensure seamless day-to-day arrival logistics and on-site support for visiting pilots, technicians, and instructors, delivering a high-quality program experience.

You will manage schedules for simulator sessions, facility maintenance, and LOIs, while reporting customer satisfaction data to HQ to drive improvements and uphold safety and compliance.