Trainer (Johor Bahru)

Kk Group Of Companies; Johor Bahru; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Job summary

Jora Malaysia in Malaysia is seeking an experienced Training Centre Trainer to design, develop and deliver internal training programs for store operations, including customer service, sales techniques, product knowledge and procedures.

You will assess employee progress, provide feedback, maintain training records, collaborate with management to align training with business goals, and support HRD Corp claim documentation.

Qualifications

• Diploma in a related field is required.
• At least 3 years in retail management, teaching, or related field.
• Teaching skills certification required.
• Train The Trainer certification preferred.
• Proficient in MS Word/Excel/PowerPoint to prepare training materials.
• Strong communication and leadership abilities.

Responsibilities

• Design, develop and deliver internal training programs for store operations.
• Assess employee progress and provide constructive feedback.
• Train and supervise staff according to procedures.
• Maintain training records and prepare reports on training activities.
• Collaborate with management to identify training needs and ensure alignment with business objectives.
• Prepare teaching materials and learning equipment for training periods.
• Coordinate with departments for training centre management.
• Ensure post-training documents for HRD Corp claims.
• Assist Head of Trainer and handle additional tasks as directed.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Teamwork

Communication

Leadership

Coaching

Strategic thinking

Education

Diploma in a related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Provide skills training to Outlets, evaluate the performance of outlet employees, obtain feedback from training conducted, update learning, completed documentation and assist in preparing Training Centre reports.

Job Responsibilities: -

1. Responsible for designing, developing and delivering internal training programs and materials for store operations to employees including customer service, sales techniques, product knowledge and operational procedures.

2. Assess the progress of employees and provide constructive feedback on their strengths and areas for improvement.

3. Train, motivate, supervise, communicate and evaluate employees according to operational policies.

4. Maintain training records and prepare reports on training activities and results.

5. Liaising with Management: Collaborate with management of operation and department heads to identify training needs and ensure alignment between training efforts and business objectives.

6. Make preparations in terms of teaching and learning materials and learning equipment needed throughout the training period and improve learning materials from time to time.

7. Collaborate with administration, superiors, trainers and other departments for the management of the training center.

8. Ensure that the post-training documents are completed for making HRD Corp claims.

9. Assist the Head of Trainer in managing the Training Centre Department and other tasks as directed by superiors and management.

Job Requirement: -

• Minimum Education Requirement: Diploma in a related field.
• Work Experience: At least 3 years of experience in retail management, teaching, or related field.
• Teaching Certification: Teaching Skills Certificate to demonstrate the ability to instruct and train individuals or groups.
• Train The Trainer ( Minimum Education Requirement: Diploma in a related field.
• Skill Required: Accuracy, Discipline, Motivated, Creative
• Proficient in Microsoft Word, Excel and PowerPoint to prepare training materials, performance reports and presentations.
• Teamwork Skills, Communication Skills, Professional Appearance, Coaching and Leadership Skills, Strategic and Creative Thinking

Job Type: Full-time

• Health insurance
• Maternity leave

Application Question(s):

• What is your expected salary? (min-max)
• What is your current salary/ last drawn salary?
• Do you need to serve notice period? (e.g. 2 months / available immediately)
• Do you have Train The Trainer (TTT) Certification?