Trainer

SNS Network; Ipoh; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Free parking

Maternity leave

Opportunities for promotion

Job summary

SNS Network is seeking a dedicated Training Specialist to perform regular training needs analyses, design and implement programmes, and deliver soft skills and product training across Malaysia. You will update materials, organize programs, and monitor progress of new hires and staff, ensuring high IT and customer service standards in retail teams.

The role requires extensive travel within Malaysia and offers opportunities for growth with competitive benefits and annual salary reviews.

Qualifications

• Experience in conducting training programmes and mentoring/coaching supervisors.
• Outstanding presentation and strong interpersonal, organizational, and communication skills.
• Able to work independently and interact with people at different levels.
• High level of analytical and problem solving skills with strategic thinking.

Responsibilities

• Conduct training needs analysis regularly to identify knowledge and skill gaps and ensure training effectiveness.
• Formulate training programmes aligned with organizational goals to support talent retention.
• Perform soft skill and product training for staff.
• Update training syllabus and materials to reflect changing technology.
• Organise, plan, execute and improve training programs.
• On-job training and coaching to enhance IT knowledge, selling and customer service in retail teams.
• Monitor progress of new hires and existing staff post-training.
• Evaluate training effectiveness to improve quality.
• Prepare daily, weekly and monthly training reports.

Skills

Presentation

Interpersonal skills

Communication

Organizational skills

Analytical thinking

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Conduct training needs analysis on a regular basis to identify the knowledge and skill gaps and ensure the training effectiveness
• Responsible for formulating training programmes that are aligned with the organizational goals and support talent retention
• Perform softskill and product training
• Responsible to update training syllabus and materials in align with constantly changing technology environment
• Organise, plan, execute and improve training program
• Actively store visitation to conduct on-job-training and ensure exceptional IT knowledge, selling and customer service skills in retail sales teams
• Monitoring and reviewing the progress of new hire and existing staff after provided training
• Evaluate the effectiveness of training programmes to improve the quality of training provided
• Preparing daily, weekly/monthly training reports

Requirements

• Experience in conducting training programmes and possesses supervisory experience in mentoring and coaching
• Outstanding presentation, strong interpersonal, organizational and communication skills
• Able to work independently and ability to interact with people at different levels
• High level of analytical, problem solving skills and strategic thinking
• At least 1 year of working experience in the related field is required for this position
• This position requires extensive travelling within Malaysia
• Basic salary + Travelling Allowances
• Over Time
• EPF, Socso and EIS
• Annual Leave up to 30 days/ Medical Leave/ Medical Claim
• Staff Purchase Scheme
• Product Training
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review - Twice per year

Job Type: Full-time

• Free parking
• Maternity leave
• Opportunities for promotion

Application Question(s):

• Are you willing to travel within Malaysia?