Training Manager

Marrybrown; Johor Bahru; On-site; MYR 90,000 - 135,000; Full time

Job summary

Marrybrown Malaysia is seeking a capable Training & Development professional to develop and implement the annual Training & Development Plan aligned with business objectives. You will design and deliver programs for restaurant crews, supervisors, managers, HQ staff, and management teams.

You will monitor effectiveness through assessments and feedback, maintain records, and collaborate with Operations, HR, QA and other departments to ensure programs meet needs.

Qualifications

• Bachelor’s degree in HR, Business, Education, Training & Development or related field.
• Minimum 5 years’ experience in Training & Development, HR, or F&B operations.
• Experience in F&B, retail, hospitality, or fast-food is a plus.
• Strong knowledge of training needs analysis, instructional design, and evaluation.
• Experience designing and delivering programs for various employee levels.
• Strong presentation, facilitation, communication and interpersonal skills.
• Leadership and stakeholder management with HQ and outlet teams.
• Strong project management and organisational skills.
• Proficiency in MS Office; familiar with LMS, e-learning platforms, or HR systems.
• Good command of English and Bahasa Malaysia, spoken and written.

Responsibilities

• Develop and implement the annual Training & Development Plan aligned with Marrybrown's objectives.
• Identify training needs through TNA, performance reviews, feedback, and business requirements.
• Design and deliver training programs for restaurant crew, supervisors, managers, HQ employees, and management teams.
• Develop and maintain training materials, SOPs, manuals, e-learning content, assessments, and competency-based programs.
• Collaborate with Operations, HR, QA and other departments to support business requirements.
• Monitor training effectiveness through assessments, feedback, and post-training performance.
• Establish and maintain training standards and competency frameworks for different positions.
• Develop trainers and support Train-the-Trainer (TTT) program to strengthen internal trainer pool.
• Manage training records, attendance, certification and hours in HR/L&D systems.
• Support career pathways, leadership development, management development and succession planning.

Skills

Training Needs Analysis

Instructional Design

Competency Development

Training Evaluation

Presentation Skills

Facilitation

Project Management

Stakeholder Management

Leadership

Organisational Skills

MS Office

LMS Platforms

HR Systems

Education

Bachelor's Degree in HR / Business / Education

Tools

LMS platforms

HR systems

E-learning tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Develop and implement the annual Training & Development Plan aligned with Marrybrown's business and operational objectives. Design and deliver training programs for restaurant crew, supervisors, managers, HQ employees, and management teams. Monitor and evaluate training effectiveness through assessments, feedback, competency checks, and post-training performance.

Key responsibilities

Develop and implement the annual Training & Development Plan aligned with Marrybrown's business and operational objectives

Identify training needs through Training Needs Analysis (TNA), performance reviews, operational feedback, and business requirements

Design and deliver training programs for restaurant crew, supervisors, managers, HQ employees, and management teams

Develop and maintain training materials, SOPs, manuals, e-learning content, assessments, and competency-based learning programs

Work closely with Operations, HR, QA, and other departments to ensure training programs support business and operational requirements

Monitor and evaluate training effectiveness through assessments, feedback, competency checks, and post-training performance

Establish and maintain training standards and competency frameworks for different positions

Develop trainers and support the Train-the-Trainer (TTT) program to strengthen the internal trainer pool

Manage and monitor training records, attendance, certification, and training hours through the company's HR/L&D systems

Support the development of career pathways, leadership development, management development, and succession planning initiatives

Requirements

Bachelor's Degree in Human Resource Management, Business Administration, Education, Training & Development, or a related field

Minimum 5 years of relevant experience in Training & Development, HR, or F&B operations

Experience in the F&B, retail, hospitality, or Fast-Food industry will be an added advantage

Strong knowledge of training needs analysis, instructional design, competency development, and training evaluation

Experience in designing and delivering training programs for different employee levels

Strong presentation, facilitation, communication, and interpersonal skills

Good leadership and stakeholder management skills with the ability to work with both HQ and outlet teams

Strong project management and organisational skills

Proficient in Microsoft Office and familiar with LMS, e-learning platforms, or HR systems

Good command of English and Bahasa Malaysia, both written and spoken