Trainer ( Central - KL)

KK Group; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Job summary

Jora Malaysia is seeking a dedicated Training Centre Trainer to design and deliver internal programs for store operations, customer service, and product knowledge. You will assess staff progress, provide feedback, and align training with business goals.

You will maintain records, prepare reports, collaborate with management, and help upgrade learning materials. The role requires a Diploma and at least 3 years in retail management or teaching, plus a Teaching Skills Certificate.

Qualifications

• Diploma in a related field.
• At least 3 years in retail management, teaching, or related field.
• Teaching Skills Certificate.
• Train The Trainer certification.
• Proficient in MS Word, Excel and PowerPoint.

Responsibilities

• Design, develop and deliver internal training programs for store operations.
• Assess progress and provide constructive feedback to employees.
• Train, motivate, supervise and evaluate staff per policies.
• Maintain training records and prepare activity reports.
• Collaborate with management to identify training needs and align with business objectives.
• Prepare teaching materials and update learning resources over time.
• Coordinate with departments to manage the Training Centre.
• Ensure post-training documents are ready for HRD Corp claims.
• Assist Head of Trainer in managing the Training Centre Department.

Skills

Teaching & coaching

Communication

Teamwork

Organisational skills

Education

Diploma in related field

Tools

Microsoft Word

Excel

PowerPoint

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Provide skills training to Outlets, evaluate the performance of outlet employees, obtain feedback from training conducted, update learning, completed documentation and assist in preparing Training Centre reports.

Job Responsibilities:

1. Responsible for designing, developing and delivering internal training programs and materials for store operations to employees including customer service, sales techniques, product knowledge and operational procedures.

2. Assess the progress of employees and provide constructive feedback on their strengths and areas for improvement.

3. Train, motivate, supervise, communicate and evaluate employees according to operational policies.

4. Maintain training records and prepare reports on training activities and results.

5. Liaising with Management: Collaborate with management of operation and department heads to identify training needs and ensure alignment between training efforts and business objectives.

6. Make preparations in terms of teaching and learning materials and learning equipment needed throughout the training period and improve learning materials from time to time.

7. Collaborate with administration, superiors, trainers and other departments for the management of the training center.

8. Ensure that the post-training documents are completed for making HRD Corp claims.

9. Assist the Head of Trainer in managing the Training Centre Department and other tasks as directed by superiors and management.

Job Requirement:

• Minimum Education Requirement: Diploma in a related field.


• Work Experience: At least 3 years of experience in retail management, teaching, or related field.


• Teaching Certification: Teaching Skills Certificate to demonstrate the ability to instruct and train individuals or groups.


• Train The Trainer ( Minimum Education Requirement: Diploma in a related field.


• Skill Required: Accuracy, Discipline, Motivated, Creative


• Proficient in Microsoft Word, Excel and PowerPoint to prepare training materials, performance reports and presentations.


• Teamwork Skills, Communication Skills, Professional Appearance, Coaching and Leadership Skills, Strategic and Creative Thinking

Job Type: Full-time

• Health insurance


• Maternity leave

Application Question(s):

• What is your expected salary? (min-max)


• What is your current salary/ last drawn salary?


• Do you need to serve notice period? (e.g. 2 months / available immediately)


• Do you have Train The Trainer (TTT) Certification?