Trading Platform Product Specialist

Rakuten Trade; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Rakuten Trade in Kuala Lumpur is seeking a motivated Trading Platform Product Specialist to support continuous improvement of our trading services, platforms and customer experience. You will work closely with IT, Operations and Business teams to translate customer and business needs into practical solutions and help implement enhancements, with emphasis on iSPEED and trading tools.

We value initiative, teamwork, effective communication and a strong willingness to learn and improve.

Qualifications

• Experience or strong interest in online trading, brokerage, fintech or digital products.
• Strong communication and collaboration skills.
• Proactive, hands-on and willing to take ownership.
• Positive, adaptable and solution-oriented mindset.
• Strong motivation to learn and continuously improve.
• Good command of English.

Responsibilities

• Identify and support improvements to trading services and customer experience.
• Drive enhancements to iSPEED and other trading tools and features.
• Gather customer and business feedback and translate it into clear, practical requirements.
• Collaborate with IT, Operations and Business teams to deliver platform and service improvements.
• Support testing, implementation and follow-up of system enhancements.
• Monitor market trends and competitor offerings to identify relevant improvement opportunities.

Skills

Online trading interest

Communication skills

Collaboration

Ownership mindset

Willingness to learn

English proficiency

Job description

Rakuten Trade is seeking a motivated, collaborative and solution-oriented Trading Platform Product Specialist to support the continuous improvement of our trading services, platforms and overall customer experience.

The role will work closely with IT, Operations and Business teams to identify improvement opportunities, translate customer and business needs into practical solutions, and support the successful implementation of trading platform enhancements.

We value initiative, teamwork, effective communication and a strong willingness to learn and improve.

Key Responsibilities

• Identify and support improvements to trading services and customer experience.
• Drive enhancements to iSPEED and other trading tools and features.
• Gather customer and business feedback and translate it into clear, practical requirements.
• Collaborate with IT, Operations and Business teams to deliver platform and service improvements.
• Support testing, implementation and follow-up of system enhancements.
• Monitor market trends and competitor offerings to identify relevant improvement opportunities.

What We Are Looking For

• Relevant experience or a strong interest in online trading, brokerage, fintech or digital products.
• Strong communication and collaboration skills.
• Proactive, hands-on and willing to take ownership.
• Positive, adaptable and solution-oriented mindset.
• Strong motivation to learn and continuously improve.
• Good command of English.

Added Advantages

• Experience with online brokerage or trading platforms.
• Knowledge of Bursa Malaysia, US or Japanese equities.
• Experience in product enhancement, business analysis or UAT.