Product Specialist Executive

Trunorth Partners Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Trunorth Partners Sdn Bhd is seeking a detail-oriented Product Specialist Executive to support daily product operations, performance monitoring and client inquiries. You will work closely with Sales, Account Management and Product teams to ensure smooth product operations, investigate issues and provide timely support.

This role offers an opportunity to develop strong product knowledge and become a key contact for specific product areas.

Qualifications

• Diploma or Bachelor's Degree in a relevant field.
• 2–3 years of experience in product operations, business operations, client support, or a similar role.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Excel or Google Sheets; comfortable working with reports and dashboards.
• Good written and verbal communication skills in English.
• Organized, detail-oriented and able to manage multiple priorities in a fast-paced environment.
• Able to work independently and collaborate effectively with cross-functional teams.

Responsibilities

• Handle product-related enquiries from internal teams and clients, investigate issues and elevate where necessary.
• Conduct product demonstrations, walkthroughs and provide product guidance to stakeholders.
• Maintain product documentation, FAQs, release notes and training materials.
• Monitor daily product performance across different markets, clients, currencies and business partners.
• Analyze performance trends, investigate unusual activities and prepare daily performance reports.
• Support risk monitoring by identifying transaction irregularities, potential exposure and operational concerns.
• Work closely with Product, Sales and Account Management teams to resolve issues and improve product performance.
• Gather client feedback, identify areas for improvement and communicate findings to the Product team.
• Ensure timely follow-up and resolution of product-related matters.
• Perform other responsibilities as assigned to support business and product operations.

Skills

Analytical skills

Problem-solving

Excellent communication

Multitasking

Education

Diploma or Bachelor's Degree in Business/IT/Finance/Analytics

Tools

Microsoft Excel

Google Sheets

Power BI

Tableau

Job description

About the Company

We are a growing B2B technology company providing API-based solutions that connect content and technology partners with digital businesses across Asia and Latin America. Our platform supports high-volume transactions across multiple markets and currencies.

About the Role

We are looking for a detail-oriented and analytical Product Specialist Executive to support daily product operations, performance monitoring and client enquiries.

You will work closely with Sales, Account Management and Product teams to ensure smooth product operations, investigate issues and provide timely support. This role offers an opportunity to develop strong product knowledge and become a key contact for specific product areas.

Key Responsibilities

Handle product-related enquiries from internal teams and clients, investigate issues and elevate where necessary.

Conduct product demonstrations, walkthroughs and provide product guidance to stakeholders.

Maintain product documentation, FAQs, release notes and training materials.

Monitor daily product performance across different markets, clients, currencies and business partners.

Analyze performance trends, investigate unusual activities and prepare daily performance reports.

Support risk monitoring by identifying transaction irregularities, potential exposure and operational concerns.

Work closely with Product, Sales and Account Management teams to resolve issues and improve product performance.

Gather client feedback, identify areas for improvement and communicate findings to the Product team.

Ensure timely follow-up and resolution of product-related matters.

Perform other responsibilities as assigned to support business and product operations.

Requirements

Diploma or Bachelor's Degree in Business, Information Technology, Finance, Analytics or a related field.

2–3 years of experience in product operations, business operations, client support, business analysis or a similar role.

Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.

Proficient in Microsoft Excel or Google Sheets; comfortable working with reports and dashboards.

Good written and verbal communication skills in English.

Organized, detail-oriented and able to manage multiple priorities in a fast-paced environment.

Able to work independently and collaborate effectively with cross-functional teams.

Added Advantages

Familiarity with SQL, Power BI, Tableau or other reporting tools.

Experience in fintech, payment solutions, digital platforms, SaaS or B2B technology environments.

Understanding of APIs, transaction monitoring or product support processes.

What Success Looks Like

Within your first three months, you should be able to independently explain and demonstrate key product features, prepare accurate daily performance updates and handle product-related enquiries with clear findings and timely escalation.

Why Join Us?

Gain exposure to regional business operations across Asia and Latin America.

Develop hands-on experience with API-based technology platforms.

Work closely with cross-functional teams and expand your product expertise.

Opportunities for professional growth as the business continues to expand.