Technical Support Specialist L1 (KL)

Your Bourse; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

On-site in Kuala Lumpur

Learning & Development

Paid annual leave

Paid sick leave

Company events online/offline

Anniversary & birthday gifts

Career growth opportunities

Supportive & open environment

Job summary

Your Bourse is seeking a Technical Support Specialist L1 to be the primary contact for customers, providing troubleshooting, configuration guidance, and product usage support via chats. You will respond promptly to inquiries, ensuring high-quality service and customer satisfaction.

Based in Kuala Lumpur, this on-site role requires Forex/FinTech exposure, English fluency, and knowledge of Windows Server administration and networking.

Qualifications

• Fluent written and spoken English.
• Experience in forex/FinTech support or dealing/trading platform administration is preferred.
• Foundational knowledge of networks and Windows Server administration.
• Ability to work independently with limited supervision.
• Empathetic and team‑oriented mindset with strong communication skills.

Responsibilities

• Monitor, identify, and troubleshoot technical issues related to our products.
• Provide guidance on product functionality and resolve issues per business processes.
• Escalate complex problems to the next level of support or development team.
• Handle other duties related to the role.

Skills

English fluency

Customer support

Problem solving

Communication skills

Multitasking

Time management

Independent work

Empathy

Tools

Jira Software

Confluence

Service Desk

Opsgenie

Google Cloud Platform

MetaTrader 4/5

REST API

FIX API

Job description

Join our team as a Technical Support Specialist L1! You'll be the primary contact for customers, providing exceptional support for technical issues and general inquiries about our products. You'll mainly assist customers via chats, helping with troubleshooting, configuration, and product usage. We're looking for a dynamic and enthusiastic individual to deliver prompt, professional responses.

Responsibilities

• Monitor, identify, and troubleshoot technical issues related to our products.
• Address customer requests by providing guidance on product functionality and resolving technical issues as needed, in accordance with business processes.
• Escalate complex issues to the next level of support or the development team as needed; and
• Any other duties and responsibilities relevant to the role.

Requirements

• At least 1 year of experience in the forex/financial trading or FinTech industry, preferably in a dealing team, trading platform administration, or technology provider support.
• Basic knowledge of the Forex industry is required.
• Experience with MetaTrader 4 or MetaTrader 5 administration.
• Fluency in written and verbal English.
• Requires foundational knowledge of network principles and Windows Server administration.
• Ability to work independently with limited supervision, demonstrating strong analytical, assessment, and problem-solving skills.
• Empathetic personality with a genuine passion for helping people.
• Proficient in multitasking.
• Excellent time management, writing, and communication skills.
• Experience with other financial trading technologies is a plus.
• Familiarity with Atlassian products (Jira Software, Service Desk, Opsgenie, Confluence) is advantageous.
• Experience with the Google Cloud Platform is a plus.
• Knowledge of APIs such as FIX and REST is a plus.

Benefits & Perks

• Competitive compensation package.
• Working hours: Monday to Friday, primarily 21:00–06:00 and 05:00–14:00 UTC, with rotation if needed.
• On-site role in an office in Kuala Lumpur, Malaysia.
• Learning & Development support for your growth.
• Paid annual leaves and sick leaves.
• Company events and celebrations online/offline.
• Anniversary and birthday gifts for employees.
• Career growth opportunities.
• Work in a supportive and inclusive environment that values teamwork and open communication.

Who We Are

Your Bourse is a global company specializing in providing a comprehensive Platform-as-a-Service solution for FX, CFD, and crypto liquidity management, data analytics, reporting, and risk management. Our goal is to empower companies of all sizes and capacities, offering them the tools and technologies needed to thrive in the financial industry.

One of the key strengths of Your Bourse is our flexible and competitive pricing policy, along with bespoke packages tailored to individual requirements. We believe that every company should have the opportunity to benefit from our innovative tools and solutions in a way that suits their specific needs and objectives.

By partnering with Your Bourse, brokers gain access to liquidity from leading providers, enabling them to offer their clients a diverse and competitive trading environment. Additionally, our hosting services in Equinix data centers ensure reliable connectivity and lightning-fast execution.

At Your Bourse, we prioritize the growth and development of our team. We foster a motivating and goal-oriented environment where individuals have ample opportunities to learn and excel in their roles. We believe that by empowering our employees, we can collectively achieve great things.

If you are driven, motivated, and have a clear goal in mind, Your Bourse is the place where you can thrive and accomplish remarkable milestones. Join us on this exciting journey and unlock your full potential.